Ignacio Mendoza

General Manager @ Hyatt Centric San Isidro Lima

About

In more than 20 years as an Hotelier I had the fortune to learn and experience all kind of Hotels & Resort operations, from International Hotels Chains such as Best Western, Melia, Intercontinental & AM Resorts, Hyatt Hotels to a very successful independent Luxury Hotels (5 Diamonds, Virtuoso & Leading Hotels of the World) like Casa de Campo, Marquis & Grand Velas Resorts, during this frame of time I develop a very strong knowledge in every area or division of the hotel, being the most important sales, operation and financial department, now I present a few important aspects of my career and performance: Most recently I was responsible for the opening of the first Hyatt Hotel in Peru, introducing also to Lima the Luxury Lifestyle concept in 2018 in a very conservative market, bringing modern luxury to a very traditional area, bringing also an extraordinary F&B proposal in the most competitive restaurant business in South America with great success in our trendy Rooftop bar, our Peruvian Bistro and the most avant-garde events I had the opportunity to lead the opening of a Luxury Resort in Los Cabos (Grand Velas) with a very successful & awarded operation since the beginning, I work actively with the Executive Team in creating, communicating and implementing the vision, mission and overall direction of the Hotel and all the time leading by the example. Responsible of a major renovation in Grand Velas Riviera Nayarit that allowed us to re position the hotel in the High end market where it belongs, by evaluating and advising on the impact of long range planning, introduction of new strategies as required to respond to changing market conditions. In the sales area helped to identify and cultivate key strategic partnerships required to further business goals increasing the financial performance of every property I worked. Effective oversight and management of Luxury Hotels with high end clientele, always exceeding their expectations and with extraordinary results on GOP and GSS Experience in operating International Franchise Hotels (Both business & Resorts) reporting to the management company and the hotel owner, helping to sustain a good relationship and communication between both parties Prudently manage the resources within budget guidelines according to laws and regulations of every hotel I have worked with. I strongly believe that Managing by walking around is a best practice that allows me to be close to the guests needs and the needs of the operation.

Country

City

Peru

Industry

Hospitality

Skill

Hotel Management, Hospitality Industry, Hotels, Resorts, Hospitality Management, Pre-opening, Revenue Analysis, Hospitality, Food & Beverage, Rooms Division, Banquets, Micros, Alimentación y bebidas

Experience

General Manager

Hyatt Centric San Isidro Lima

2017-10 - Present · 9 yrs

Provincia de Lima, Peru

Responsible for integral management of the hotel until EBITDA, which is operated under the Hyatt brand franchise owned by Talbot Hotels Chilean company who owns and operates 9 hotels in Peru, Chile and Argentina under Franchise Brand Agreement (IHG & Hyatt). Responsible of the implementation FF&E, OS&E, Opening and Positioning the hotel in 2018 as a Luxury Lifestyle Hotel, being the first Hyatt Hotel in Peru

Managing Director (Opening)

Velas Resorts

2016-5 - 2017-10 · 1 yr 6 mos

Los Cabos, Mexico

Participate in the 160 million usd project since the blue prints and construction, in charge of the Opening FF&E, OS&E, Implementations and positioning as a Luxury Hotel, Virtuoso Member, 5 Diamonds by AAA and 4 Stars by Forbes Since it´s first year operation, and a Michelin star restaurant with Chef Sidney Schutte

Managing Director

Velas Resorts

2014-4 - 2016-4 · 2 yrs 1 mo

Riviera Nayarit (Puerto Vallarta), México

In charge of a 20 million dollar renovation including, rooms, restaurants, bars and Spa, repositioning the hotel in the Luxury segment as a Virtuoso Member, 5 Diamonds by AAA and Member of Leading Hotels of the World

Resident Manager / Operations Director

Marquis Los Cabos & Secrets Marquis Los Cabos

2008 - 2014-3 · 6 yrs

Hotel Marquis Los Cabos ***** Secrets Marquis from November 1st 2011 (AM Resorts; Hotel Member of Leading Hotels of the World I participate in the rebranding with a 2 million renovation of the hotel in 2012, Member of Leading Hotels of The World, 4 Diamonds by AAA, it went from European Plan to an All Inclusive Resort, from 3 to 6 restaurants and a very extensive entertainment program with the Unlimited Luxury program of the Brand. In 2012 we host the G-20 in Los Cabos and our Hotel hosted 5 Presidents (France, Spain, South Africa, Brasil and Japan)

Director de Alimentos y Bebidas / Food & Beverage Director & EAM

Casa de Campo Resort & Villas

2006 - 2008 · 2 yrs

7000 acres property with 5 golf courses, Hotel, Marina, Mediterranean Altos the Chavon village, 6,000 people amphitheater, 2 convention centers, Polo fields and many other attractions. I was in charge of the entire 16 million yearly income Food & Beverage operation which include more than 25 outlets, catering services, concerts and villa owners services, during this period we opened the Beach club By Le Cirque with the Maccioni family from NYC, attending celebrities from US and other Countries

Food & Beverage Director

IHG Hotels & Resorts

2000 - 2006 · 6 yrs

In Cancun from Nov 2003 to Dec 2004 then Promoted to Guadalajara from Dec 2004 to Jul 2006 Presidente InterContinental Hotel Guadalajara, México***** Food and Beverage Director 420 rooms business hotel with 17 meeting rooms with 27,000 sqft of meeting space, 2 restaurants, 2 bars, executive lounge and more, at this hotel we were awarded 2 consecutive years with the Golden Profit Award in F&B for IHG, 41 an 42% F&B GOP in 2005 and 2006 Presidente InterContinental Hotel Cancun ***** Food and Beverage Director I began as Assistant F&B Director being promoted in 2002 to F&B Director being in that time the youngest F&B Director for InterContinental in Latin America, during this time we built and open The Palm Restaurant (American steakhouse franchise) who after 2 years and a renovation became Alfredo Di Roma