Ignacio C.

SME Cross-Border Payments | China–Mexico Trade | FX Optimization | International Supplier Payments • Leading customer acquisition and commercial growth initiatives across Mexico, focused on SMEs importing goods from China and broader Asia corridors. • Managing the full commercial cycle from outbound prospecting through onboarding, activation, and first successful international payment execution. • Supporting importers with FX transparency, supplier payment workflows, and operational efficiency improvements. • Building acquisition channels through chambers of commerce, freight forwarders, customs brokers, and importer ecosystems. • Partnering with Risk, Compliance, Operations, and Product teams to improve onboarding efficiency and customer activation. • Providing market intelligence on customer behavior, onboarding friction, pricing sensitivity, and competitive dynamics across Mexico.

LATAM Partnerships | Commercial Growth | Strategic Alliances | Regional Expansion • Led strategic partnership and commercial growth initiatives across Mexico, Colombia, Chile, and Brazil, supporting regional expansion and customer acquisition objectives. • Developed fintech, affiliate, and media partnerships focused on customer acquisition, education, and revenue growth across LATAM markets. • Supported regional go-to-market strategy through partnership development, co-branded initiatives, and localized growth campaigns. • Collaborated cross-functionally with marketing, sales, and compliance teams to align partnership initiatives with business and regulatory objectives. • Identified high-conversion verticals and strategic alliance opportunities to support scalable growth across key LATAM markets.

Payments & Fintech Expert | LATAM Go-to-Market | Cross-Border, BNPL, Embedded Finance | Growth Strategy • Partnering with global investors, corporates, consultancies, and payment infrastructure companies to shape go-to-market strategies and unlock growth opportunities in the payments and fintech space. • Provide insights on cross-border payments, merchant acquiring, BNPL, and embedded finance—driving market entry, competitive positioning, and revenue opportunities across LATAM and global markets.

Led the North American (NA & LATAM) go-to-market strategy and commercial expansion for Markaaz’s B2B business verification platform—driving adoption across fintech, logistics, e-commerce, and enterprise segments. • Launched and scaled a verification SaaS solution across Latin America, establishing Markaaz as a trusted partner in a highly competitive space. • Owned global partner negotiations, onboarding processes, and alignment across sales, product, and operations to ensure seamless delivery and high retention. • Developed multi-vertical sales strategies that consistently exceeded revenue targets while building and maintaining a robust global pipeline. • Secured and expanded key C-level partnerships by delivering tailored value propositions supported by data and market insight. • Represented Markaaz at major fintech conferences, growing the brand’s presence and fostering high-impact relationships. • Collaborated with internal teams to improve onboarding workflows, optimize processes, and deliver strategic insights to leadership.

Led Rapyd’s Global Partner Network and product delivery roadmap across North America and LATAM, with a focus on scaling B2B payment solutions through strategic alliances with banks, fintechs, and enterprise clients. • Spearheaded partnerships and migrations with top-tier banks and platforms, driving new revenue and deepening Rapyd’s regional market presence. • Led the design and execution of Rapyd i-Verify’s compliance strategy, streamlining onboarding for SMBs and e-commerce merchants. • Standardized global onboarding documentation, improving regulatory alignment and partner experience across regions. • Collaborated closely with product, legal, and operations to enable seamless client integrations and platform transitions. • Represented Rapyd at global industry events to strengthen brand authority and cultivate executive-level relationships.

Supported Nu Mexico’s market entry by optimizing credit and collections strategy, improving team performance, and strengthening customer engagement. • Partnered with senior leadership to launch a high-impact credit program, contributing to Nu’s rapid growth in the Mexican market. • Developed and delivered training programs to enhance collections practices, resulting in a 20% increase in team efficiency. • Led operational improvements through data-driven call monitoring, mentoring, and continuous process refinement. • Conducted credit risk evaluations and fraud checks to protect the integrity of Nu’s lending portfolio. • Boosted customer satisfaction by resolving issues across digital channels and reinforcing long-term loyalty.

Held multiple roles driving partner onboarding, revenue activation, and operational excellence across the Americas and Europe. hubs. Supported global expansion through process optimization, cross-functional leadership, and performance-driven strategy. • Led onboarding for 80+ new partners across priority markets, unlocking $20M in new transaction volume. • Spearheaded the global rollout of the Revenue Activation Model (RAMs) in Warsaw and Rome, standardizing onboarding and improving time-to-revenue. • Optimized Salesforce workflows, exceeding SLA targets and significantly reducing onboarding backlog. • Collaborated with leadership on compliance, governance, and credit protocols, ensuring AML/regulatory alignment across markets. • Drove process improvements and coaching programs that boosted team efficiency by 20% and elevated partner satisfaction.

Supported LATAM commercial growth by overseeing the structuring, review, and lifecycle management of strategic customer contracts. Acted as a key liaison between Sales, Legal, and Business Units to accelerate deal execution and ensure client commitments aligned with Honeywell’s commercial priorities. Helped standardize regional contracting processes, reduce cycle times, and enable scalable revenue retention across multiple industries. • Advised Sales on contract terms, renewal timelines, and commercial risk across the LATAM region • Partnered with Legal and Finance to ensure deal compliance and alignment with global standards • Streamlined contract workflows using SAP and Siebel, entering renewals with precision and consistency to enhance transparency and deal velocity across LATAM agreements • Enabled cross-border deal execution by coordinating with global stakeholders on product availability, compliance, and client onboarding • Six Sigma Green Belt certified; championed improvements to contract performance tracking and client experience

Supported AspenTech’s global commercial clients with entitlement access, licensing, and product upgrades across the company’s Engineering, Manufacturing, and Supply Chain solutions. Acted as a key interface between customers, sales, and internal departments to ensure timely resolution of access and licensing issues, enabling continuity and customer satisfaction. • Resolved high-priority support requests for license keys, web access, and entitlement issues across global client base • Partnered with Global Sales, Finance, and Senior Management to process software evaluations, RMAs, upgrades, and re-hosting scenarios • Coordinated approvals and solutions during urgent client downtime, delivering creative workarounds and rapid response • Supported sales retention by proactively resolving issues tied to outstanding invoices and software access • Streamlined order and entitlement workflows, helping reduce delays and improve client onboarding for product trials and renewals • Founding member of AspenFUN, a cross-functional initiative to strengthen collaboration across technical and commercial support teams

Handled high-level client and customer escalations for JCPenney Credit Services, serving as a key liaison between executive management, field sales, and customer service. Led resolution of complex credit issues while upholding regulatory compliance and driving operational improvements. Trained and supported over 100 frontline agents to strengthen first-call resolution and reduce recurring escalations. • Resolved Presidential and corporate-level escalations, collaborating with GE Field Sales and client teams • Negotiated complex problem resolution outcomes, often delivering firm decisions while maintaining trust • Advised clients on credit policies and provided direct feedback to refine internal processes • Developed and delivered weekly/monthly reports on escalation trends and process improvements • Trained and guided reps and managers on policy updates, compliance, and resolution best practices • Ensured full compliance with federal/state credit regulations and client contractual terms • Built cross-departmental alignment to address critical escalations and improve client experience