Ifé O.

• Managed project teams and responsible for the overall performance and delivery of large, cross-functional implementations • Developed and delivered detailed project integration plans, budgets, and task management strategies to achieve project objectives and facilitate transformation • Developed and maintained documentation of initiatives, including project plans, agendas, action items, deliverables and ensuring adherence to the established project methodologies, standards, tools, processes, policies and procedures • Monitored task assignments to help ensure they are performed on schedule, within intended scope and to a satisfactory level of quality. • Monitored progress in areas of focus and implement proactive measures when progress deviates from plan • Worked alongside the change management team to ensure consistent Stakeholder & Communications Management processes are in place • Provided clear and consistent communication to project stakeholders, raising issues to the attention of the program director and other staff as needed • Worked alongside functional consultants, technical consultants, business analysts, developers, architects, managers, and implementation partners to determine scope, estimate resource allocations and identify success criteria for the implementation of various initiatives • Reviewed proposals, developing project estimates, and resources needed for solution implementation and support

• Coached and mentored project managers on best practices for developing project charters, plans, schedules, and communication strategies, ensuring alignment with project goals and organizational objectives. • Guided teams in performing gap analysis to evaluate current state vs. target state, providing actionable insights to optimize project outcomes. • Supported project managers in leading multiple workstreams, assisting in managing projects from initiation to successful implementation. • Provided strategic advice to C-suite executives on project performance and progress, delivering clear, concise updates and ensuring effective communication across all levels of the organization. • Collaborated with Finance and Accounting departments to develop project financials, including forecasts and budgets, and advised on tracking actual vs. forecasted expenditures. • Mentored project managers in managing financial reconciliation, forecasting, and ensuring that vendor billings were accurately recorded and integrated into overall project cost analysis. • Trained teams in preparing RFPs, Statements of Work (SOWs), and establishing strong vendor relationships, including performance monitoring and invoice management. • Assisted in developing and maintaining RAID (Risk, Action, Issues, and Decision) logs, and provided guidance on impact assessments for changes in project scope, schedule, and budget. • Fostered cross-functional collaboration and communication, working with stakeholders, business sponsors, and vendors to ensure successful project delivery.

• Developed work breakdown structures and all necessary project activities to ensure quality and standards based on set deliverables per the scope of work. • Created, updated, and maintained project schedule with new and updated work packages, tasks, and assignments received from project manager using MS project. • Identify resource requirements and assign tasks to project members; report progress; ensure customer and management involvement throughout the project lifecycle. • Performed scheduling of project activities, formatting, allocated resources, managed resources requirements, and updated date changes from approved change requests using project management tool (Microsoft Project). • Liaised with all relevant stakeholders, including clients, vendor,rs and sub-contractors, to gather requirements to develop estimates and effective project plan for timely delivery of project deliverables to avoid schedule slippage and cost overrun. • Worked with field crews and all relevant stakeholders to track and manage project costs to meet expected rates of deliverables and gross profit margins • Attended project status meetings with internal and external stakeholders.

• Assisted with developing detailed project execution plans and managing all implementation processes, including resource allocation, progress tracking, monitoring change control processes, testing, documentation, training and on-time delivery within budget constraints. • Maintained RAID (Risk, Action, Issues, and Decision) logs, following up on action items, and supporting issues resolution across teams, stakeholders and other lines of business • Coordinated stakeholders across the enterprise and regions to ensure project deliverables were on time. • Prepared project communications, including milestone and status reporting, supporting the creation of materials for management reviews and meetings • Tracked and coordinated all project activities for concurrent projects throughout the project lifecycle from initiation to closing using the Project Management Life Cycle (PMLC) • Responsible for maintaining the day-to-day relationships and communications with the accountable executive or delegate and with the stakeholders necessary for the success of the project

• Worked on a digital transformation project focused on improving the customer journey on the bank's website and mobile applications. • Worked closely with the senior project managers to execute and deliver the projects within the various constraints encountered. • Created and maintained weekly tracking of baselines vs. actual delivery schedules, anticipated schedule shortcomings, and reported to the Senior Project Manager. • Liaised with the product owner and development team to design and ensure user stories, mock-ups, acceptance criteria, and relevant test data are clearly defined, understood, and stated in JIRA to ensure easy conversation and implementation of product requirements. • Assisted the Senior Project Managers in developing, executing, and monitoring/controlling project plans, scope, and budget. • Analyzed and identified discrepancies between the estimated, actual time, and cost spent on a given project • Provided project planning support, including scheduling, budgeting, performance monitoring, variance analysis, status reporting, and resource planning. • Assisted in managing/validating financial forecasts and providing ongoing reconciliation of invoices and other related project expenditures • Experience in Banking Fraud, Commercial Lending, Retail Lending, Payment and Deposit Operations, Collections and Controls, and Change Management.

•Boosted sales through direct selling of credit and non-credit commercial products to prospects and customers. •Maintained appropriate ongoing sales pipeline and calling program including effective follow-up with prospects/referrals on any unsuccessful opportunities. •Identified and facilitated the involvement of key Bank resources and stakeholders to further business interests. •Partnered with internal resources for non-credit related products and updated client or contact information accurately and in a timely fashion. •Referred customers and prospects to the appropriate Retail/Commercial Banking segment and partners as appropriate. •Fielded customer questions regarding available banking products and services •Cultivated customer loyalty, promoted repeat customers and improved sales. •Compiled customer feedback and recommended service delivery improvements to management. •Protected the Bank's assets and comply with all regulatory, legal and ethical requirements •Responded to customer requests, offering excellent support and tailored recommendations to address needs. •Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. •Customer Experience Manager

•Initiated strategy to drive reactivation and prevention of dormant accounts resulting in growth of account activity by 15% in 2010 and 2011 respectively •Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs. •Provided excellent customer care by responding to requests, assisting with product selection and handling ordering function. •Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. •Educated customers about charges, payment processing and support policies and procedures. •Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. •Welcomed warmly customers and met their banking service needs including transactions, with seamless execution.