Ifeoma Dike

Customer Expert @ TP

About

Hi!Meet me... a Technical Support professional with a unique background that blends customer experience, creative problem-solving, front-end development knowledge, and a growing foundation in IT. I take pride in my non-traditional career background as it shaped me with the skills I now have. My journey started in fashion design, where I developed a strong eye for detail and aesthetics. Working in customer support taught me to listen deeply, empathize with frustration, and break down complex problems into clear solutions. I approach technical troubleshooting and user support the same. I'm currently building my technical foundation through the Google IT Support Professional Certificate, with hands-on experience supporting customers on SaaS platforms. I have worked with merchants on live stores, troubleshooting issues from integration conflicts to unexpected system behavior. My working knowledge of HTML, CSS, and JavaScript helps me to understand front-end issues, inspect codes when needed, and troubleshoot more effectively than surface-level support. I can dig into the technical details while explaining things clearly to users.I am also an AI creative enthusiast. I experiment with AI tools, and share creative contents on social media.  This engages me with emerging technology, and helps me stay curious about AI. Technical Support is the intersection of empathy and technology, and this is what drives me. I enjoy making users feel heard, understood, and empowered. My technical skills help me resolve issues faster and communicate more effectively with engineering teams, while my creative and customer experience background ensures I never lose sight of the customer.Beyond work, I'm a creative mom of two, a writer/vlogger. I love exploring new experiences, whether through food, dance, or meaningful conversations.While I continue building a career that combines problem-solving, curiosity, technical depth, and genuine care for people, I hope to connect with like-minds.

Country

Nigeria

City

Lagos State

Industry

Information Technology & Services

Skill

Customer Experience Management, Technical Support, Customer Insight, CRM Databases, Presentations, Figma (Software), Spanish, Online Support, Data Entry, Microsoft Excel, Microsoft Office, HTML, Cascading Style Sheets (CSS), HTML5, Canva, Social Media, User Experience Design (UED), Supervisory Skills, React.js, Web Development

Experience

Customer Expert

2023-5 - 2025-6 · 2 yrs 2 mos

Lagos State, Nigeria

Processing client information in a manner that is precise and safeguards the customer's personal data. Provide timely support to customers through available communication channels (outbound calls, in-app chats, and email). Interact, support, receive feedback/issue reports with or for customers.

Customer Service Representative

GemCommerce

2025-2 - 2025-3 · 2 mos

Provided technical and onboarding support to users via email and live chat. Documented user feedback, escalated bugs, and collaborated with internal teams to improve product experience.

Frontend Developer

Tech4Dev

2024-1 - 2024-2 · 2 mos

Carried out research for a real estate website which provided solutions for sustainable cities and communities (SDG11) Collaborated with the team to develop the real estate website. Presented the functionality and responsiveness of the website during the project defense via Microsoft Teams.

Sales and Customer Support

FoodThrift NG

2021-12 - 2022-12 · 1 yr 1 mo

Lagos State, Nigeria

Provide timely support to customers through inbound and outbound calls, emails, and social media channels. Curate and schedule social media posts, attend to inquiries on social media. Interact and support customers to increase retention, growth, and brand loyalty. Monitor sales performance and suggest strategies to improve sales. Inventory management and Sales report

Fashion Designer

Ify Zafiro

2018-1 - 2022-12 · 5 yrs

Lagos State, Nigeria

Establish design concepts and brand guidelines. Collaborate on production. Analyse consumer insights. Create and manage sales and marketing strategies. Fashion design and illustration.

Product Design Intern

Zuri Team

2022-5 - 2022-7 · 3 mos

Lagos State, Nigeria

Collaborated with the design team to research and create design concepts for our QR code generator project. Collaborated and communicated with the Frontend team to create a suitable user interface to ensure effective execution.

Fashion Consultant/Customer Support

Deola Sagoe Limited

2020-2 - 2021-1 · 1 yr

Lagos State, Nigeria

Provided fashion styling consultation to clients. Collaborate with the production department to ensure customer needs are met. Respond to and resolve customer inquiries and concerns via phone, email, chat, and social media channels. Process orders and fulfill customer needs in a timely manner to ensure customer satisfaction. Maintain accurate customer records and track customer interactions. Facilitate and maintain relationships between The Marshmallow Store and vendors. Sourcing the best available vendors for the concept store. Performing quality analysis on vendors' products to ensure they meet store’s specification. Stock taking and inventory management.

Rep manager and Customer Support

ETX.NG

2016-2 - 2016-5 · 4 mos

Lagos State, Nigeria

Provide timely support to customers through available communication channels Recruitment of company’s representatives. Documentation of reports. Customer support. Employee relationship management.

Education

University of Port Harcourt

Biochemistry

2008-12 - 2013-1 · 4 yrs 2 mos

A 4-year degree course on foundational and introductory courses in biology and chemistry with laboratory components, as well as advanced courses exploring topics such as cell biology, microbiology and genetics.