Okorie Ifeanyichukwu

• Maintains positive relationships with customers. • Identify customer needs and overseeing service delivery within the business context. • Leads the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently. • Determines ways to reduce costs without sacrificing customer satisfaction. • Assesses customer feedback and using your creativity to establish, improve, and refine services. • Ensures efficient, informative, and friendly service according to established customer service vision and standards. • Ensures displays and shelves are fully stocked, rotated, fronted, and faced. Set stocking priorities. Stock items as needed. • Ensures that communications are clear, direct, and respectful. • Ensures professional and friendly service from all Foodstuff Market staff. • Negotiates with farmers, wholesalers and suppliers for favorable prices, terms, quality, and delivery. • Ensures adequate sourcing and supply of products keeping out of stocks to a minimum. • Receive and process orders. • Reviews invoices for accuracy, price changes, and product additions. • Establish prices to achieve set margin goals. • Coordinates prices and product selection with director of purchasing. • Communicate ordering, deadlines, and changes in delivery time. • Ensures staff are available to meet customers’ requests and needs. • Ensures daily tasks are assigned to ensure productive work flow • Ensures that all unsellable items are properly disposed • Maintains and update department’s standard operating procedures (SOP’s). Ensure staff is aware of and trained in department SOP’s • Motivates and provide grocery staff with the tools and materials required to ensure high quality and efficient job performance • Ensures staff are following safety, sanitation and security procedures

• Plays a key role in sourcing of international clients interested in Nigerian made goods and agro products. • Develops effective marketing strategies for getting new clients and introducing new products. • Responsible for getting international and local clients through internet, B2B Portal, Telephonic, Personal Meeting • Scrutinizes L/Cs received from foreign buyers and seek amendment if any. • Leads a team of 10 workers towards smooth working of the company • Plays a key role in processing of orders, shipments and receipts of the clients as well as the company • Responsible for maintaining clean, and safe work environment • Plans of booking containers according to specification, packing, delivery and shipment in order to minimize the demurrage cost • Follow best safety practices in processes and contribute in continuous improvements • Develops effective manufacturing processes that helps in reducing production cost and time • Ensure safety and hygiene of the work environment and quality of food products • Assists in procurement of raw foodstuff from major farmers • Prepares pre and post shipment documents • Responsible for preparing export documents such as, Invoice, BL, PO, & payment documents etc. • Arranges pre-shipment Inspection at the Factory • Co-ordinate with transporters, forwarders & shipping lines, arrange the containers for dispatch of material. • Follow-up with the Clearing agents, Forwarder and Shipping Co. for B/L & AWB. • Advise shipment details by email / non-negotiable documents to overseas agents / customers immediately after shipment has done. • Monitors on Proof of Exports / Landing certificates.

• Prepares all training material for courses, including PowerPoint presentations, skill exploration and exercises, and assessments. • Assesses the training needs of individuals as well as work teams. • Leverages multiple platforms to increase training and mentoring opportunities while lowering work schedule impact with a telephone help-line, shorter web-based courses and tighter classroom classes. • Creates lesson plans tailored to individual needs. • Implements course progressions and programs. • Delivering classroom practical based training on the Microsoft suite, Export Business, Foodstuff Processing and Packaging, Digital Marketing Skills and Strategies, Engineering Designs and Drafting. • Creates classroom materials to facilitate skills training. • Develop practice exercises for experiential learners. • Give feedback to training participants and provides individual coaching as needed. • Provides assistance to the support department with end-user refresher training.

● Used AutoCAD and other CAD system to prepare engineering blueprints ● Ensured compliance with company standard drawing procedures in blueprint review ● Produced detailed construction blueprints using field survey data. ● Created and developed deep foundation /flood control structure designs. ● Provided multiple project design support ● Handled both large and small-scaled drafting projects ● Developed efficient designs in collaboration with CAD operators ● Completed all assigned projects on or well before deadlines

• Supervise maintenance of 100 plus computer systems Act as network administrator during joint ventures and third-party IP involvement • Provide aid in setting up multimedia, installation of relevant software for proper functioning and troubleshooting during large scale presentations and conferences involving use of technology • Teaching all areas of the school computer curriculum. • Teaching students the latest computer skills. • Creating rigorous lessons that are aligned with the subject curriculum. • Providing ongoing and timely feedback to students on their progress.