Amir Idlan Khairi

- Deliver Tier 1 / Tier 2 technical support for Huawei Digital Power solutions, including Smart PV systems and Energy Storage Systems (ESS), supporting customers and partners across the Asia-Pacific region. - Handle 120+ technical service cases per month, meeting and exceeding Huawei’s defined KPI targets while ensuring timely resolution in accordance with Service Level Agreements (SLA). - Manage the full lifecycle of technical service requests through Huawei’s internal ticketing platform, from issue diagnosis to case closure. - Diagnose and resolve complex hardware, software, communication, and system integration issues, minimizing operational impact and downtime. - Perform root cause analysis (RCA) and failure trend analysis, delivering structured technical reports with corrective and preventive actions. - Collaborate cross-functionally with R&D, product management, quality assurance, and regional service teams to resolve escalated issues and improve product reliability. - Coordinate with field engineers and authorized service partners to support installation, commissioning, maintenance, and corrective repair activities. - Provide field feedback and technical insights to engineering teams, contributing to continuous product and service process improvement.

- Oversee the operation and preventive maintenance of 15,288.89 kWp solar PV systems across Penang and Perlis, ensuring uninterrupted energy generation. - Utilize digital monitoring platforms including iSolarCloud, FusionSolar, and SolisCloud to remotely track plant performance, identify faults, and ensure optimal energy generation. - Utilize Solargis for continuous real-time monitoring, identifying performance gaps and initiating corrective action plans. - Conduct on-site fault diagnostics and corrective maintenance, reducing downtime by 20% across several systems. - Draft and revise single-line diagrams (SLD), wiring schematics, and layout drawings for solar PV installations using AutoCAD to ensure compliance with TNB and SEDA guidelines. - Develop and implement HIRARC documentation to uphold safety standards during maintenance and inspection work. - Coordinate with vendors and contractors for equipment repairs and replacements aligned with technical drawings and specifications. - Contribute to carbon offset efforts—supporting solar systems that collectively reduce over 14,000 metric tons of CO₂ annually, equivalent to removing nearly 3,000 gasoline-powered cars from the road each year.

- Led the Equipment Reliability Strategy Focus Group, improving performance of key instrumentation such as control valves, flame detectors, and flame scanners. - Spearheaded Failure Modes and Effects Analysis (FMEA) to identify risks, enhance reliability, and reduce instrument-related downtime by 15%. - Reviewed and updated instrument loop diagrams, P&IDs, and termination drawings using AutoCAD Electrical, supporting project commissioning and shutdown planning. - Developed and implemented an Instrument Contract Tracking Dashboard to monitor vendor performance, improving contract adherence rate by 25%. - Supported preventive and corrective maintenance scheduling using SAP-PM, ensuring all instrument equipment complied with PETRONAS reliability metrics. - Assisted in site walkdowns to validate drawing revisions and identify discrepancies between actual field layout and documentation. - Spearheaded the development and execution of Failure Modes and Effects Analysis (FMEA), resulting in enhanced maintenance efficiency and minimized downtime.

- Supported the planning team in daily scheduling meetings, job prioritization, and tracking CAPEX/OPEX budgets. - Assisted and supported tracking and analysis of OPEX and CAPEX spending against budget. - Developed Power BI dashboards for maintenance backlog tracking and project milestone visualization. - Created and maintained maintenance plans and bill of material in SAP for critical electrical systems, improving asset data quality. - Participated in control valve root cause analysis (F-1101 erosion issue), contributing to design revision proposals. - Reviewed and annotated technical drawings and schematics during preventive maintenance planning, ensuring alignment with on-ground execution.

- Conducted visual inspections and functional checks of aircraft electrical and avionics systems. - Assisted in documenting wiring layout configurations and comparing with aircraft maintenance manuals (AMMs). - Supported transit and weekly checks for Airbus A320, A330, and Boeing 737, ensuring regulatory compliance. - Worked closely with licensed aircraft engineers to gain exposure in interpreting wiring diagrams and troubleshooting faults.