ibsan hernandez
business engagement manager
About
Flexible and analytical manager with a keen eye for details, focused on customer satisfaction with seven years’ experience in sales and customer care, capable of developing strategies for sales growing and customer fidelization. A problem solver manager with energy, an enthusiastic nature. A responsible and self-assurance sales manager with a passion for delivering solutions with the highest quality and performance. A team player who likes to build confidence with customers and co-workers.
united states
dallas
information technology and services
it strategy, liderazgo de equipos, microsoft office, business strategy, microsoft sql server, procesos de negocio, project management, business analysis, negotiation, business process, estrategia ti, team leadership, software project management, inteligencia empresarial, estrategia empresarial, business intelligence, itil, it management
Experience
business engagement manager
hitss usa
sales executive
dss de mexico
* Responsible for maintain the relationships with the customers. * Responsible to assure the best customer experience possible, and that all agreed services are met, following up ongoing projects. * Identify risks and issues proactively and as soon as possible, coordinating mitigation plans and actions to resolve conflicts, by finding the best solution for the customer-vendor relationship supported by operations area. * Adress all change requests to contract and the overall scope of the relationship, by quantification of impact and its approval with the customer. * Support the resolution of issues raised by the customer. * Responsible of the administrative responsibilities of the account.
computer center responsible
universidad anáhuac
Responsible to keep up an running all the hardware and software necessary to teach classes to bachelor and master degree. Responsible for provide Level 1, 2 and 3 support and attention to students and administrative personnel.
sales manager
global hitss
sales and account manager
global hitss
Hitts serves financial services, media and telecommunications, government, chemicals, industrials, oil, and retail customers. Hitts S.A. de C.V. was founded in 1986 and is based in Mexico City, Mexico and has it's U.S. Headquarters located in Houston, Texas.
Education
universidad anáhuac de xalapa
engineering
Activities and Societies: Support team for Workshops and events Support team for Master Degree Extreme Sports Team Activities and events team in support to community
ibsan hernandez's Contact Information
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