ibrahima barry

Provided first-line support technical support, resolving hardware and software problems for company staff as well as dealing with customers to resolve their computer hardware and software problems over the phone. Responsible for logging all service calls and ensuring tickets were responded to within specified timelines. Provided remote desktop troubleshooting to customers using Citrix and Telnet. Responsible for daily server maintenance.

Worked as customer support representative in hardware development of laptops and desktops. Backed up used devices and recovered data. Repaired PCs, installed system software and configured PC hardware and software for customers. Processed invoices, managed billing and controlled cash flow.

* Working as part of the service Help desk team providing 1st and 2nd line support able to proactively manage the support Workstack including Incidents and Service requests for Brent , LGA, Lewisham and Southwark Councils with over 10000 users by providing Support using platforms such as : Office 365/, Microsoft Exchange, Outlook support, Active Directory and excellent knowledge of Remote telephony and help desk tools: * Knowledge of One Drive and bit locker Security Management * Knowledge of Supporting Citrix , XenApps and VMware * Understanding SCCM image build configuration and deployment with IOS configurations * Monitoring active Service Level Agreements (SLA), Key Performance Indicator (KPI) and ITIL Awareness.

Provided first line IT support, acting as the single point of contact for all IT-related requests, incident reporting, tracking of all incidents and escalating where appropriate, and setting up connections for guests.

I assisted job seekers in using computers and facilities available to them, such as letter writing, internet job search, accessing the hidden job market and motivational workshops.

Responsible for generating new business sales of credit card processing machines and maintaining good relationships with existing clients. Generated new leads via cold calling to arrange meetings with potential customers to prospect new business. Led market and product research.

Cycle-counting and related analysis/research to understand and correct any variances in inventory. Quality assurance (QA), auditing processes and highlighting discrepancies. Analyse customer-facing metrics.

Computer Project Management, New Media, Networks Management and Security, Novel Interactive Technology and Risk Management. Final year project: in depth piece of work based on risk management and implementation of new prototype of New Media and Technology.

Advanced Switched Networks, Network Security Controls, Advanced Routing Protocol, Research and Development Skills, Mobile Technology, Network Analysis and Simulation, Broadband Networks. Final year project: Enhance desktop security using virtualisation of online applications based on effective way to protect online activities inside a sandbox by using a virtual OS. The aim is to critically evaluate virtualization solutions that will create a sandbox but will not use a large proportion of the computer resources