Ibrahim R

Senior Business Analyst @ Citi

About

Versatile and solution-driven Senior Business Analyst with over a decade of experience delivering enterprise IT and business transformation across public sector and financial institutions. Recognized for leading agile delivery, optimizing compliance and governance frameworks, and driving innovation in digital products. Adept at bridging business and technology, I have spearheaded enterprise-wide data remediation, led cross-functional delivery teams, and designed scalable solutions leveraging tools like Jira, Azure DevOps, Confluence, and Power BI. My work has directly supported regulatory alignment, agile maturity, and platform modernization for institutions like CIBC, Citi, TTC, and Government of New Brunswick.Always eager to bring human-centered design and emerging tech into measurable, real-world business impact.

Country

Canada

City

Greater Toronto Area

Industry

Information Technology & Services

Skill

Experience

Senior Business Analyst

Citi

2025-6 - Present · 1 yr 4 mos

Led data retention and disposition initiatives across Enterprise Compliance, supporting governance and remediation efforts aligned with regulatory standards. - Delivered detailed data analysis and manual DRD execution to support evidence trails. - Reviewed financial transactions and led AML monitoring to ensure compliance. - Supported data governance tools and collaborated with cross-functional teams on enterprise-wide remediation.

Senior Business Analyst

Government of New Brunswick / Gouvernement du Nouveau-Brunswick

2023-11 - 2025-3 · 1 yr 5 mos

Service New Brunswick - Led business analysis for the modernization of land assessment systems via CAMA platform, replacing legacy systems. - Created user stories, process maps, and acceptance criteria across predictive and adaptive lifecycles. - Directed UAT cycles and vendor collaboration to meet regulatory and service goals. - Bridged policy, technical, and business teams to ensure transformation alignment.

Senior Business Analyst

CIBC

2021-6 - 2023-9 · 2 yrs 4 mos

Supported digital transformation projects including Digital ID, Single Sign-On, and Target Marketing Systems. - Led requirement gathering, UI designs, and backlog refinement for Agile squads. - Produced functional specs and worked with architects to align tech with business needs. - Delivered executive reports and managed end-to-end UAT cycles.

Senior Business Process Analyst

Toronto Transit Commission (TTC)

2019-11 - 2021-5 · 1 yr 7 mos

Worked on network operations and incident tracking system upgrades to support safety and operations. - Facilitated stakeholder workshops and built business cases for procurement. - Delivered business process models and UX designs aligned with AODA compliance. - Negotiated with vendors during RFP and RFQ processes.

Business System Analyst

Citi

2017-11 - 2019-10 · 2 yrs

Led process reengineering and system upgrades for internal audit and cybersecurity systems. - Developed BRDs, SRS, and risk assessments to drive compliance-driven innovation. - Created to-be process flows for digital transformation of audit platforms. - Supported BI reporting and system migration for regulatory readiness.

Business System Analyst

Accenture

2015-9 - 2017-8 · 2 yrs

Contributed to ERP and CRM implementations (Salesforce, Oracle NetSuite, Dynamics) for global clients. Focused on system transition planning, requirements gathering, and legacy data migration for smooth cloud adoption