Ibrahim Moussa

Overseeing and driving the presales strategy and the successful delivery of client projects.

Overseeing projects execution covering a comprehensive portfolio of services across multiple lines of businesses including Cloud, Cyber Security, Data, and Digital Services/Solutions while employing emerging technologies such as AI, IoT, Data Science to enable smart city innovation focusing on sustainability, security, mobility, and other disciplines. Masterminding project delivery plans, execution, and customer experience strategies for private clients and governments ensuring projects’ timely delivery while satisfying healthy margins, as well as overseeing support & operations for digital lines of business.

Assumed the regional Presales lead function covering a wide range of Digital Solutions/Data/Technology offerings for Smart City/Districts and Digital Government (Strategy, Data Governance, and Vertical Use Case development) using AI, Data Science and Blockchain, and empowering regional sales teams with the groundwork to win new bids/contracts. Played a pivotal role in productising and launching a range of digital services aimed at the mass market across various regional territories by spearheading business case definition, conducting technical assessments of potential partners/technologies, evaluating commercial viability, and devising rollout plans. Use cases included security, sustainability, healthcare, and mobility. Responsible for leading the solutions delivery unit that covers PMO, Data Engineering / Data Science implementation, and Operations functions. NXN was fully acquired by Zain Group to form ZainTech in 2021 where I continued my career as VP Delivery with ZainTech.

Business development and Presales support for multiple key accounts within the Middle East region (and specific key opportunities in Africa region) resulting in winning key BSS transformation deals worth of multi-million USD. Responsibilities included managing a team of senior Business Consultants and Solution Architects, taking the lead for RFx response, solution blueprint & design, technical clarifications, scope definition and alignment with HQ Roadmap, as well as, engaging in deep discussions with customers for their BSS/Digital Transformation vision and roadmap. Main topics within my domain’s scope are CRM, Revenue Management, Mobile Money, System Integration, BSS/Digital Transformation, BSS@Cloud, and others… My latest assignment was to get engaged, in the capacity of Deputy Program Director, in delivering a grade-A BSS Transformation project which I lead during the sales phase. Post-Huawei’s acquisition of ITS’ telecom division, my role involved managing the Product Management Group (Product Line Management, Architecture & Integration, Technology & Infrastructure, and Knowledge Management divisions) while acting as a deputy director for the R&D Group of the BSS MEA Business Unit. Main responsibilities included alignment of future portfolio offering and roadmap for the BSS Suite from Functional and Technological perspectives to meet the latest industry standards and requirements covering wide-range topics such as Convergence, SOA, Cloud Computing.

Managing the roadmap and R&D activities and technology decisions for the full spectrum of ITS’ Telecom Advanced Business Solutions (TABS), providing support during presales phase, as well as engaging in projects delivery to ensure full alignment with the product’s roadmap. Managed a large team comprising of 200+ team members serving as product managers, system architects, technology advisors, development resources, testers and QA, development project management and release, and successfully transformed the team’s mindset to adopt centralised application lifecycle management in two remote development centres, a centralised architecture and technology discipline, and a centralised product management function.

Business Process consultant and Technical Lead to launch the operation of Multi-Links Telecommunications limited (a green-field wireless local loop service provider in Lagos - Nigeria), implement the Customer Care & Billing solutions, as well as provide managerial consultancy to setup the IT processes/operations/systems. Assumed responsibility for multiple projects implementing Customer Care & Billing solutions and/or handling data migration projects, to name few, with Mobilkom in Vienna – Austria, Saville Systems in Galway – Ireland, EgyptNet in Cairo – Egypt, Cable & Wireless in Mahe – Seychelles. Led and managed a team of solution architects and developers to design and develop a revamped convergent Customer Care & Billing solution where duties included: Business Analysis and Functional Requirements definition, as well as the Development / Testing / Quality Assurance / Product Release activities.

Played a pivotal role in establishing the company and launching the service. Prepared requirements to short-list & purchase a Customer Care & Billing Application. Defined and supervised the operation of all BSS/OSS processes and implementing the relevant systems.

• Managed the design, development, and Operation of the Billing and Collection Software (Fixed Line Operation), as well as the development of an on-line CDR collection software, and a hotline billing solution.