Ibrahim Opeyemi Aremu

Architected and rebuilt Dynamics 365 CRM architecture, delivering measurable improvements in performance, scalability, and system reliability across enterprise environments. Provided technical leadership across solution design, development, deployment, and optimization, ensuring adherence to best practices, security standards, and upgrade-safe customizations. Actively contributed to improving delivery processes, code quality, and architectural standards while supporting ongoing platform evolution.

Technical Consultant responsible for Implementation, Integration, Customization and offering support regarding Dynamics CRM application to Mint’s high-profile clients. Involved in various CRM projects within Africa such as Smart Zambia, Ecobank Africa, Zenith bank Nigeria, Access bank Nigeria. • Zenith Bank: Customization of Dynamics365 components such as Entities, Forms, Views, Dashboards, Relationships etc. to meet business requirements. Integration with Cisco telephony, in-bank transaction management application, WhatsApp banking, chatbot and the core banking application for data synchronization. • Ecobank: Design and customization of a chatbot that supports 4 languages, API embedded functionalities for personalized self-service, auto learning capabilities, conversation digression and a UI using Copilot Studio, JavaScript, and React. • Smart Zambia: Integration of Dynamics 365 omnichannel with Avaya telephony for their contact center. • Access Bank: Automation and streamlining business processes using Workflows, Plugins, Power Automate and BPF. Integrated with Central Bank of Nigeria complaint management services to achieve compliance.

• Led a team of 5 in the reintegration of 30 channel applications and middlewares to a new Core System (Business Central). • Implemented CI/CD. • Reduced the business's cost by cutting down on redundant licenses after reworking and optimizing the existing business processes. • Facilitated the increase of quality across the team by introducing SOLID principles and decentralizing middleware. • Implemented new operational processes that led to a 40% increase in productivity among the dev team after reviewing our workload. • Worked closely with Sr. Leadership, Product Owners/Business, SQE team, and Development team to ensure performance/functional expectations exceeded thresholds.

• Enhanced major client-facing and internal organization portals and API Development, using C# (Dot NET), PHP (Laravel & Slim), and TypeScript. • Participated in implementing and enhancing functionalities and integrating Dynamics CRM (CE and Sales) with Microsoft NAV, Business Central, Twitter, Client-facing, and Internal portals. • Automation of repetitive tasks and processes using Microsoft Power Automate. • Develop clear, concise, and well-tested code as part of a wider team through pair programming using SOLID and single responsibility principles. • Remediated 95% of vulnerabilities on the Web and Application servers by updating dependencies and reworking security (Ciphers and TLS) processes.

A key member of the Consulting team which was responsible for various Implementations of Software applications and Enterprise applications solutions (Oracle Siebel CRM, Oracle Service Cloud, Microsoft Dynamics CRM) across multiple client sites and regions. Developed new applications, also provided support and new functionality to existing systems, and conducted demos, mapping sessions, and Process Improvement workshops for clients. • Configured and Customized Dynamics365, to send SMS via Infobip API using Plugins, Data Sync with ERP using onPrem data gateway and power automate, develop workflows and power automate flows to automate business processes. • Integration of Oracle Siebel 2016 Financial service with InfoWare API for Ecobank Africa to customers' stock portfolio in real-time. • Developed applications using PHP (Laravel Framework), Ruby on Rails, and C# (.NET Framework) • Rapid turnaround to assist with management across all user interface areas i.e. knowledge of configuration versus extension versus customization, high-level sizing experience.

• Effectively managed the operations, including training needed for vessels, trucks, and drivers utilizing IT software to reconcile requests, monitor haulage, and recommend maintenance with adherence to safety measures. • Implemented an efficient service routine that reduced cost maintenance on trucks by 7% for a period of 8 months. • Accurately generated and prepared unit-consolidated reports monthly using Microsoft Excel.

• Monitored microwave radio statuses and design patterns using the Huawei M2000 and U2000 applications. • Worked with a team that successfully upgraded to 3G for ETISALAT. • Successfully conducted a technical site survey for almost 100 MTN and NIGCOMSAT Base Stations in the FCT and its environs. • Performed E1 interface Terminations and CIC tests for newly installed BSCs.