Ibrahima Diallo

In this role, I oversee the full spectrum of online sales operations to ensure a seamless and customer-friendly shopping experience. I support cross-functional initiatives with marketing, supply chain, and design teams. I also gather and analyze business requirements to support reporting and operational workflows. My role combines strong technical skills, data analysis, and attention to detail in a fast-paced luxury retail environment. • Generate monthly sales, inventory, and product performance reports using Excel, SQL, and ShopifyQL to identify sales trends and support inventory planning. • Manage and maintain 1,000+ online product listings across Shopify, Amazon and eBay with accurate pricing, descriptions, images, and inventory updates. • Monitor order processing, shipping activity, returns, and customer issues to maintain smooth daily operations. • Conduct data audits to troubleshoot SKU errors, pricing discrepancies, listing issues, and account health problems. • Analyze ecommerce performance data to identify trends, customer behavior, and opportunities for optimization • Collaborate with marketing, inventory, and operations teams to validate reporting data and improve workflow accuracy. • Built and update promotional email templates using HTML/CSS and Photoshop. • Analyzed product listing and promotion performance using basic A/B testing concepts to support optimization decisions. • Applied SEO best practices to improve product page visibility and search rankings.

In this dual-role position, I supported e-commerce operations and graphic design services for a custom apparel business. I managed product listings, shipping, and customer service while also creating personalized designs for garments. My experience blended hands-on production skills with digital marketing and order fulfillment processes. • Managed product listings, inventory updates, shipping operations, and customer service across Shopify, Amazon, and Etsy. • Collected and analyzed order and fulfillment data to improve workflow tracking and delivery efficiency. • Designed custom graphics and logos using Photoshop, Illustrator, and LXI Software for apparel production. • Assisted customers by troubleshooting order and product issues, improving satisfaction and retention • Processed customer orders, returns, and account updates while maintaining accurate order records. • Assisted with packaging, shipping, inventory management, and production operations in a fast-paced environment.