ibrahem al-jilani

* Provided technical support assistance to more than 800 remote veterinary hospitals and more than 200 remote users. * Used Active Directory , IP scanner, and command prompt tools to prepare servers for deployment * Created script programs to transfer all user data files to the new servers * Answered incoming calls, responded to email inquiries for support, and made outbound calls for follow up support and proactive support of monitored systems. * Matched IP addresses to confirm that the servers, printers, and other devices were on the same network and functioning properly * Tracked and updated tickets in a timely manner using the HEAT ticketing system

* Gathered preliminary information using tools such as Internet Explorer, Active Directory, Angry IP Scanner and command prompt tools * Worked with imaging software to download windows 7 operating system on new computers * Deployed desktops and laptops to multiple company employees, set them up on the shared network and ensured backed up files are restored as well as program and printing functionality * Worked independently to receive inventory, and was responsible for hundreds of company assets while maintaining company security protocol measures * Properly recorded asset tags to verify stock on hand and inputted that information into an excel spreadsheet * Responsible for data entry of multiple computers assigned to users

* Logged and managed incoming inventory from customers * Used a variety of scanning technologies for testing of Digimarc barcode technology * Recorded information and followed scheduled tasks using Salesforce portal * Took part in meetings to discuss overall performance and suggested improvements to daily production work

* Lab environment role that involves processing different new technologies for high profile events and persons * Utilize ADS/Ghost and Autozilla imaging software to install operating systems and programs according to customers * specifications as well as updating, verifying, and troubleshooting systems for shipment. * Test and manage 700 systems in a Windows and Linux environment and troubleshoot 300 issues that occur after imaging * Repair and restore over 100 broken systems by tinkering with hardware and replacing components * Systems include desktops, laptops, servers, networking equipment, engineer test boards, virtual reality, medical equipment, monitors, audio equipment, and AI technologies.

* Assisted with research of the effect of Nitrogen concentration in the soil on blueberry roots * Removed and cleaned blueberry roots from different soil samples * Organized and classified the root samples after being imaged * Worked with "WinRhizo" program to find and label blueberry roots in dirt images * Stored and presented the organized data for supervisor

* Performed functionality, configuration, and compatibility testing with Turbo Tax software on multiple platforms * -->Tested Turbo Tax Desktop interoperability with antivirus and firewall software on Windows operating system * -->Tested Turbo Tax Online functionality in different web browsers on Windows and OS operating systems as well as Android and Apple devices * -->Reported test results for management and created bug reports for failures * -->Using VSphere for VMware to setup multiple Windows operating systems workstations * Executed CPU testing for Digimarc on multiple physical machines with different hardware builds * Ensured proper functionality on nResult’s new website on multiple platforms * Managed testing for Dexcom’s Share and Follow IOS applications * Tested the applications’ usability and compatibility with latest updates on iPhone 7 and apple watch * -->Followed strict documentation guidelines and procedures

* Developed sales and marketing techniques to promote company product * Interacted with customers directly to help them understand the value gained by switching to the company product * Led and organized campaign workshops for new employees * Established great relationships with coworkers and leaders

* Provided excellent technical support to customers for Apple products such as iPhone, iPads, iTunes, and iCloud * Troubleshoot failing devices * Helped customers upgrade their IOS software * Assisted customers in figuring out how to use iCloud for storage for their photos and files * Reset customer passwords for their iCloud accounts and email * Helped customers connects their device to the Wi-Fi network and Bluetooth devices * Assisted customers with syncing their devices to iTunes on Windows and Apple computers * Handled frustrated and stressed customers with patience and care