Ibraheem Ahmed

Trained and developed 100+ customer service employees across 22 branches, improving service consistency by 20%. Conducted regular quality audits to ensure compliance with operational and brand standards across the central region. Supported daily and monthly sales targets, contributing to improved conversion and member retention rates. Enhanced pre-sales and post-sales customer engagement, leading to higher customer satisfaction scores. Daily identify service gaps and implement corrective action plans, improving service delivery efficiency with sales and customers experience. Collaborated with club’s management and area managers to standardize customer experience (CX) across all clubs.

General Supervising of gym operations across the Kingdom and submitting performance and operations reports to head management office. Monitoring workflow and ensuring that operations are executed with the highest standers of professionalism and quality. Developing operation plans and strategies to enhance club performance and service quality. Recruiting qualified customer service and talented trainers locally and internationally in coordination with HR and operation departments. Participating in the setup and preparation of new clubs with projects department in accordance with space availability and quality standers. Coordinate with suppliers and the procurement department to provide the necessary tools and equipment’s for establishing and operating clubs. Handled customer feedback and ensured satisfaction. Maintained service quality across clubs to ensure high quality service and customer experience. Coordination with sports federations and clubs to make agreements and handle tournament registrations.

Managed sales and marketing operations in a club. Communicated with potential members and assisted in enrollment. Led marketing efforts and ensured client engagement. Supervised facility operations and trainer performance. Supervised coordinators in different branches at in diffrent region around the kingdom to insure of operations. Coordinated equipment maintenance and supply logistics.

Supervised operations across 5 MMA clubs and prepared detailed operational and performance reports for head office. Increased operational efficiency by 90% through KPI implementation, led rebranding initiatives, recruited qualified teams, optimized workflows and marketing plans, and executed effective customer retention strategies to improve renewals. Developed and implemented operational plans and service improvement initiatives to enhance club performance by organizing monthly operation plans to achieve at least 80% of monthly sales. Coordinated with HR, administration, and Operation department to recruit and onboard 20+ customer service staff and trainers locally and internationally. Played a key role in the setup and launch of new clubs, ensuring compliance with space, equipment with quality that follows the brand and the quality service. Managed supplier coordination and procurement, ensuring 100% equipment availability for club operations. Handled customer complaints and feedback, reducing recurring issues and increasing customer retention. Maintained consistent service quality across all branches through continuous follow-up and quality reviews. Coordinated with sports federations and clubs for agreements and tournament registrations.

Managed daily gym operations, sales support, and marketing activities to drive membership growth. Engaged with prospective members, increasing enrollment through effective needs assessment and communication. Supervised facility operations and trainer performance to ensure compliance with company standards. Led local marketing initiatives that increased member engagement and brand visibility. Coordinated equipment maintenance and logistics, reducing operational downtime by 95%. Supervised coordinators from multiple clubs ensure consistent service quality and customer experience.

Promote personal finance services to clients. Worked with monthly sales targets and provide excellent customer support. Educate clients on loan products and guide application processes. Worked closely with internal departments for application processing.

Promote personal finance services to clients. Worked with monthly sales targets and provide excellent customer support. Inform interested clints on lone products with call centers and location. Worked closely with internal departments for application processes.