Iara Sosa

Implementation & Customer Success Specialist @ RENTLY

About

Customer Success & Implementation Specialist with experience supporting and onboarding B2B SaaS clients. I specialize in guiding customers through platform implementation, delivering clear training, and resolving technical issues to ensure smooth adoption and long-term success. I work closely with customers using CRM and ticketing tools to manage requests, troubleshoot issues, and maintain high service quality. I also have a technical background in HTML, CSS, JSON, and cloud security fundamentals, which helps me support secure and well-configured implementations. Multilingual professional fluent in Spanish, English, and Portuguese.

Country

Argentina

City

La Plata

Industry

Computer & Network Security

Skill

Satisfacción del cliente, Seguridad de la red, Arquitectura de la red, Conjunto de protocolo de Internet (TCP/IP), Bash, Guía de estilo de PEP 8, Codificación, Criptografía, Análisis de amenazas, Evaluación de la vulnerabilidad, Integridad y discreción, SQL, Linux, SIEM, Sistema de detección de intrusiones, IDS, INFOSEC, Marcos de ciberseguridad (CSF) del NIST Categoría: Manuales de respuesta a incidentes, Marco de gestión de riesgos (RMF) del NIST, analista de seguridad

Experience

Implementation & Customer Success Specialist

RENTLY

2024-10 - Present · 1 yr 11 mos

Implementation & Customer Success Specialist responsible for onboarding and supporting B2B SaaS clients throughout the full customer lifecycle. I lead platform implementations, deliver structured training sessions, and ensure customers can effectively adopt and use the software in their daily operations. I manage customer interactions and technical support requests using CRM and ticketing tools, ensuring accurate tracking, prioritization, and timely resolution. My role includes troubleshooting functional and configuration-related issues, as well as coordinating with technical teams when escalations are required. I also work on system customization and configuration using HTML (Razor), CSS, and JSON to adapt the platform to specific client needs. With a strong focus on customer experience, I aim to reduce friction during onboarding, improve customer satisfaction, and support long-term retention. I collaborate closely with internal teams and communicate with clients in Spanish and Portuguese, ensuring clear, professional, and effective communication across all interactions.