Ian Williams

• Own and lead the end-to-end quoting workflow from stop-loss outreach through final proposal delivery, including direct negotiation with carriers to secure competitive terms and outcomes. • Spearhead the renewal process by driving underwriting strategy, managing carrier relationships, and aligning plan design to control costs and improve positioning. • Design and implement scalable processes and analytical tools in Google Sheets and Looker, providing leadership with clear insights into group performance, financial trends, and renewal strategy. • Build executive-ready dashboards, reporting frameworks, and client presentations that translate complex data into actionable decisions.

• Delivered top-tier customer support, ensuring fast and efficient issue resolution • Helped maintain security standards through detailed VPN and security camera audits • Collaborated with a talented team of agents to streamline technical solutions and support operations • Developed strong communication skills, balancing customer needs with technical problem-solving

• Helped make people's special days more memorable through beauty and excitement • Responsible for helping with maintaining the warehouse's cleanliness and inventory, transportation of arrangements, and event set up and breakdown • Learned to work and communicate within a team-oriented environment

• Spearheaded the redesign of the website, optimizing new users onboarding and enhancing user experience • Orchestrated community events and competitions to bolster user engagement • Introduced the innovative template feature, drawing inspiration from community feedback • Collaborated in crafting compelling social media video content • Continuously contributed innovative strategies and fresh perspectives to the team

• Built and ran mobile car washing and detailing business • Designed website to streamline appointment booking, customer contact, and advertise services provided • Abundant repeat customers • Boots on the ground advertising • Washed and detailed numerous vehicles • Provided outstanding customer service based on multiple 5 star reviews

• Trained and worked as a busboy for a restaurant on Balboa Island. Provided friendly customer service. Was trusted to close the restaurant • Took drink orders and prepared tables for new customers • Complimented by mentors on work ethic