Ankur Jain

• Owned business strategy, product roadmap, and P&L for a 9-digit business unit, taking the CX platform to market and pivoting the firm from a telco to a SaaS provider, resulting in a 2023 Most Valued Leader award. • Spearheaded strategy and execution to facilitate entry into the Customer Experience Platforms segment and the development of a $500M+ book of business in less than 24 months. • Drove multi-pronged business development initiatives covering sales and acquisitions, delivering 100%+ top-line growth, 80%+ YoY gross revenue growth, 25% YoY gross margin growth, and 150%+ YoY growth in ARPC. • Grew the business to 9-digit revenues and 100+ enterprise clients through sales growth and the $340M+ acquisition of Kalera, propelling the unit into scaling phase. • Redesigned financial and operational processes and tools to transform an underperforming unit with under $10M in revenue in 2020 to $500M+ in revenue by 2023 (on track to achieve $1B+ in revenue by 2027). • Built a global team of 6 Senior Director and Director-level executives in 6 months, with responsibility for 100+ employees across the product management, GTM management, R&D, and business development functions. • Devised a streamlined, scalable approach to product development and strategic experimentation with a rapid innovation cycle, followed by a structured hand-off to scaled R&D teams. • Partnered with the AI Research organization to create, develop, and ship cutting-edge conversational and generative AI products for customers while leveraging AI to drive internal operational excellence initiatives. • Developed robust relationships with startup acquisition targets, building an acquisition pipeline of pre-seed, Series A, and Series B companies and conducting target screening and pre-deal valuation. • Communicated corporate vision and delivered expertise on product, and technology topics at investor/analyst events and media engagements as a spokesperson.

• Drove the development, launch, and scaling of Videocon’s Wholesale Voice and SMS Business, achieving $16M+ in gross revenue with a net margin of 23%+ in just 4 years. • Expanded the network by adding 50+ interconnect partners in a year (50% of which were direct partnerships), enhancing connectivity and reach across multiple global markets. • Developed and launched a Secure International Recharge Platform for the Consumer Business to enhance customer service and security, ensuring trust and reliability in transactions. • Led product development, go-to-market planning, and launch efforts for the MVNO (Travel SIM) Business to cater to the needs of the international travel segment, generating $2M in the first year. • Implemented a nationwide National Long Distance (NLD) Network that optimized operational efficiency and infrastructure utilization to deliver $9M in cost savings.

• Provided strategic direction for the development and launch of Internet Leased Port (ILP) Services, achieving $6M in first year as a growing incremental revenue. • Strategized and executed design changes for the Copper Network Rollout, optimizing resource allocation and operational efficiency to generate $1.5M in savings in first year. • Implemented process improvements that resulted in a 9% increase in annualized revenue per installation • Integrated and enforced implementation best practices that delivered annual savings of $1M+ across all service offerings.