Ian Tickle

Chief Revenue Officer responsible for global revenue growth across sales, customer success, strategic partnerships, & support at Freshworks. Leading the global field organisation and partner ecosystem to drive enterprise expansion, multi-product adoption, and AI-led customer value across our customer and employee experience platform. Focused on building a disciplined, high-performance revenue organisation aligned to durable ARR growth and long-term customer success.

Freshworks provides an advanced suite of intuitive software solutions spanning customer support, sales, marketing, IT, and HR. Powered by cutting-edge AI technologies, we optimise operations, elevate customer interactions, and significantly improve efficiency for businesses globally. Trusted by top-tier clients across various sectors, our AI-driven tools empower organisations to accelerate growth and deliver unparalleled customer experiences.

With a clear mission to make the world’s data useful, Matillion delivers a cloud-native platform for delivering business ready data with applications accessible to all users to support data movement, ELT and data orchestration

Whilst at Oracle I had 6 core focus areas; Southern Europe Prime Sales Organisation - Managing Oracle’s Customer Experience Suite of applications. EMEA Oracle Marketing Cloud Lead – bringing together the acquisitions of Eloqua, Responsys, BlueKai & Compendium Leading the Overlay Specialist Sales Teams – Working on the acquisitions and integration of the CPQ, Field Service, Social, Commerce & Knowledge Management solutions. EMEA SaaS Applications Client Success – responsible for the entire EMEA SaaS Book of Business EMEA Cloud Technology Team – Built and Managed a specialised Pre-Sales Team for Cloud Architecture & Security I was also part of the Global team for managing the transformation for Oracle from an On Premise orientated organisations to one of a Cloud based nature, ranging from Acquisitions, Staffing, Compensation and Go To Market. This was a challenging role, however it also gave me the experience of working with the CEO on various programs which provided massive insight into how companies of this size work, but also taught me how to work in such a multi-faceted reporting environment where the ability to influence was just of an asset as direct ownership.

Acquired by Oracle My time at RightNow was immensely enjoyable. Initially I was asked to evaluate the current levels of execution being experienced and to create a rebuild strategy that would allow me to execute against key goals of; Increased Booking / Revenue contribution, improvement of Average Deal size whilst reducing the overall Sales cycle, reduction in staff turnover, increase in overall contribution to HQ and a significant reduction in costs to enable stronger margin contribution. I implemented a culture of Open, Honest and respectful collaboration and headed of key issues in a consultative manner in order to bring teamwork between departments back to the business. I ensured that all teams understood their role and the expectations that came with their duties from Sales to Marketing to Lead generation to Client success. With the joined up vision the team responded well and the net effect was increased pipeline, increased customer wins and reduction in client attrition. In March 2012 RightNow was acquired by Oracle and I was asked to say and to help incubate the team into the Oracle structure. I worked with the Global Oracle Acquisition team to enable a successful integration for the teams. I also built strong relationships with the senior leadership that enabled me to work at a Global level on multiple programs to help drive Oracle’s transformation from a legacy OnPremise provider to a more agile Cloud mindset.

I truly enjoyed my time at Adobe as outside of my time at NatWest, this was the first large scale Enterprise Software company that I had worked for. After the acquisition of RightNow, I relished the opportunity to understand how larger Enterprise organisations work, the challenges they face and the different engagement style that was required in order to work effectively to allow my team to execute and for me to be able to influence. Understanding how I needed to change my style to be more aligned with a 'matrixed' reporting line was fascinating to me. I enjoyed all my time at Adobe and only left due to the opportunity a RightNow appealing to my desire to use all my new found skills in a new environment to see if I was capable of the next step up in accountability.

Acquired by Adobe Originally in 2007 Omniture UK consisted of 5 Account Executives and my remit in my original role of Sales Director was to ensure that the company had the most effective new business sales team in the industry, that would enable us to grow as aggressively as the business demanded. With that in mind I rebuilt the existing team and developed a group of seasoned professionals who were the most respected sales team in the business. I developed an emerging yet effective channel as well as a highly focused Business Development team. I managed the sales organisation through 2 acquisitions made by Omniture (Visual Sciences and Mercado) and guided the team through the acquisition of Omniture by Adobe. Focus and Motivation was essential during those times of change and clear and naturally strong leadership is also essential and I feel that it was the trust that my team had in me that has guided us through these times without losing the focus or reducing our contribution to the company. After the acquisition by Adobe I continued to be heavily involved in the strategy of the Omniture business with regular reporting sessions with the WW SVP Sales for Adobe. In these sessions I was expected to articulate the EMEA vision & the strategy that we are implementing to enable successful execution.

Leading provider of Marketing Performance Management solutions. Responsible for UK & Northern Europe

Leading provider of Host Data Integrity Solutions - Responsible for UK & Northern Europe

Provider of Secure E-Mail solutions - Originally responsible for setting up of WordTalk in EMEA (who were an E-Mail Content Management Solution) WorldTalk was aquired by Tumbleweed in mid 2000.