Ian Sutton

Delivery of all services and ongoing support by the Mobile & Fixed Core, IP Network, NOC, SMC & OSS

The SOC is the one stop shop for surveillance and Incident Management of our internal and managed customer networks. Adding the Operational Support Systems (OSS) team was a logical synergy, marrying the teams performing the monitoring with the team responsible for the monitoring tools.

With over 100 dedicated professionals the SOC is the one stop shop for surveillance and Incident Management of our internal and managed customer networks. The team comprises of what were previously known as the Network Operations Centre, Enterprise Service Desk, Business Enhanced, Service Management Centre and Cyber Defence Centre.

The Cloud Services Operations Team encompasses Mobile & Fixed Core, IP Transport and Media Operations teams. Newly formed to align the Operations organisation with the strategic direction of the company, the team is responsible for support of multiple technologies operating in Cloud and On-Premise virtual machine environments.

Vodafone TV, the most exciting thing to happen to TV in NZ since the first broadcast in 1960 (yes – 1960! can you believe that they were so late to the party and now are so far ahead?) https://www.vodafone.co.nz/tv/vodafone-tv/ As the Media Operations Manager I was responsible for establishing the Video Operations Centre, the Media Operations Team and integrating all Tools and Processes. Once the platform was live I oversaw the transition process from Project to BAU where I managed the support and content teams .

Invisinet Innovation Indonesia provide Telecommunications and ICT technologies consultancy. Areas of specialist expertise include: Data analytics - myKPI Sales Force Automation Infrastructure deployment Cyber security Software development - work force process improvement Within the company my key focus areas are: Business Consultancy specializing in Operational Processes. Pre-sales manager and PM for all business development, ICT network deployment and enhancement. Sales manager for software sales and implementation of KPI tracking software for small/medium/large enterprises.

One of seven lead consultants engaged in a consultancy for one of the top 10 largest operators in the world with a subscriber base of >125M. The scope of the consultancy includes aligning current operational procedures to best practice and consolidation of 11 regional Network Operation Centres into one centralised NOC. Specific area of expertise and responsibility is Back Office/Second level support, Problem and Knowledge Management.

Programme Director of a project team delivering >450 new cell sites (2G and 3G) per month on the island of Sumatra, Indonesia. The teams most notable success during this time was 1,000 cell sites On Air in a single region in 5 months and 20 days, beating the previous record held by a competitor of 8 months.

Overall responsibility for the delivery and governance of all aspects of Operations; Project delivery, Network Roll Out, Customer Support and Consulting in New Zealand. Overall Line Management of the Ericsson NZ Operations team

Responsible for all aspects of customer support, ensuring that SLAs are met and the team is appropriately skilled to deliver the support . Line Management of a team of 20 engineers

Successfully delivered a project doubling SMS capacity, and concurrently managed multiple projects to the value of USD $7.5 million.