Ian Clement

Distiller @ Holyrood Distillery

About

As a distiller at Holyrood Distillery, I have been producing and monitoring the spirit quality, managing the fermentation and distillation processes, and ensuring the compliance with health and safety standards for the past ten months. I have over six years of experience in the whisky industry, working in various roles and settings, from bars and visitor centres to distilleries and production facilities. I have a BA in Tourism with Marketing Management and a HND in Travel & Tourism, which enable me to understand the customer needs and preferences, and to promote the distillery's brand and products. I also have strong skills in public speaking and problem solving, which I developed through my previous roles as a duty manager and a bar manager at Holyrood Distillery and The Scotch Whisky Experience. In these roles, I was responsible for overseeing the daily operations, leading and training the staff, maintaining the stock and the bar area, and providing expert advice and guidance to the visitors. My core competencies are attention to detail, creativity, and teamwork, which I apply to every aspect of my work as a distiller. I am passionate about whisky and its history, culture, and diversity, and I am committed to creating high-quality and innovative products that reflect the spirit and values of Holyrood Distillery.

Country

United Kingdom

City

Edinburgh

Industry

Leisure, Travel & Tourism

Skill

Public Speaking, Time Management, Problem Solving, Complaint Handling, Team Player, Attention To Detail, Handling Pressure, Team Leadership, IT Skills, German, French, Basic Spanish, Motivated, Determined, Positive Energy, Adaptability, Social Media, IT skills, Teamwork, Tourism

Experience

Distiller

Holyrood Distillery

2023-11 - Present · 2 yrs 11 mos

Edinburgh, Scotland, United Kingdom

Duty Manager

Holyrood Distillery

2022-1 - 2023-11 · 1 yr 11 mos

Edinburgh, Scotland, United Kingdom

Bar Manager

The Scotch Whisky Experience

2018-7 - 2022-3 · 3 yrs 9 mos

Edinburgh, United Kingdom

On top of my duties as a Senior Visitor Assistant, I am also one of the managers of the McIntyre Gallery Bar. My duties as bar manager include cooperating with the Visitor Experience Managers and the Head of Operations to ensure that the building runs smoothly. I am also in charge of stock control and general upkeep of the bar area. Furthermore, I give top quality advice to visitors and help them find their "perfect dram" whilst in the McIntyre Bar.

Tour Guide

The Scotch Whisky Experience

2016-11 - 2022-3 · 5 yrs 5 mos

Edinburgh, United Kingdom

As a Senior Visitor Assistant, I conduct a variety of different tours and tastings which caters toward all levels of knowledge and interest. This includes - The "Silver" and "Gold" tour, which is aimed at beginners who are looking to be introduced to Scotch whisky. The "Platinum" tour, which caters towards visitors who have a more thorough understanding of Scotch whisky. And the "Morning Masterclass", which appeals to visitors who have a strong understanding about Scotch whisky and would like to gain a deeper understanding. On top of that I am also a member of the "Tasting Team" which means I am able to conduct whisky tastings in a more private and/or corporate environment.

Host

Merlin Entertainments

2014-10 - 2016-10 · 2 yrs 1 mo

Edinburgh, United Kingdom

Helped to design the current guide book to help provide extra added value to visitors and to use as an upsell item. Multi-lingual environment where it is sometimes necessary to deal with certain situations in other languages including giving advice on the front desk and helping visitors understand how to attraction works. Required to upsell a guide book to provide extra added value to visitors and to provide extra income to the company. Responsible for the general upkeep and taking the daily sales of the gift shop It was required of me to weekly audit any discount vouchers and online bookings to ensure there were no discrepancies.

Tour Guide

Camera Obscura & World of Illusions

2011-3 - 2013-10 · 2 yrs 8 mos

Edinburgh, United Kingdom

Giving live presentations to the public, working on the front desk providing insightful information to tourists, effectively working in the shop, engaging with customers around the exhibitions

Sales Assistant

HMV

2008-11 - 2011-2 · 2 yrs 4 mos

Edinburgh, United Kingdom

Involved with serving the public, providing information on technology, setting up stands and distributing new release DVD's and CD's in the correct section.