Ian Lai

HW System EPS Team NPI Strategy & Build Management - Architect preliminary Build Matrix frameworks, establishing the foundational roadmap for hardware prototype and production cycles. - Managed the Build Playbook, including Hardware Build Readiness Reviews (BRR) and Design Maturity Reviews (DMR), ensuring zero-gap transitions between development phases. - Orchestrated MLB and FATP build matrix reviews, collaborating with EPM for final sign-off and execution. - Standardized NPI handoff checklists and ensured Rev A Bill of Materials (BOM) readiness to streamline the transition to mass production. Supply Chain & Vendor Operations (JDM/CM) - Validated BOM integrity by coordinating with JDMs and cross-functional stakeholders to ensure data reliability and procurement accuracy. - Drove JDM and Contract Manufacturer performance, maintaining rigorous oversight of NPI timelines and deliverable requirements. - Directed on-site CM operations, providing real-time problem solving and daily build reporting to safeguard production schedules and quality standards. - Managed logistics and material allocations, including the creation of SMT/Unit shipping documentation and asset tag procurement. Cross-Functional Leadership & Compliance - RACI alignment initiatives, clarifying roles and responsibilities across global teams to optimize program velocity. - Consulted on NPI labeling and engineering package design, partnering with Compliance teams to meet international regulatory and safety standards. - Facilitated system design reviews and Engineering Requirements Specifications(ERS), ensuring technical specifications aligned with program goals. - Managed internal product validation(Dogfood POR), overseeing the Plan of Record for internal testing and feedback loops. - Developed centralized program sites, integrating critical schedules and technical data to serve as a "single source of truth" for stakeholders.

- Adjusted test plans to resolve blockers and build re-spins, collaborating with EE, System Engineering, SW Engineering, Supply Chain, Product Development, and ODM teams to meet NPI timelines. - Established and deployed the first Android OS validation process to secure timely GMS certification approval. - Conducted Android OS NUD assessments and developed validation test plans. - Coordinated with global partners to integrate feedback and implement changes into the POR. - Designed and implemented the GMS certification workflow, including xTS process frameworks and strategic validation plans. - Lead ODM teams in compliance testing, including test execution, result tracking, and detailed bug reporting. - Proposed and implemented process improvements and team restructuring to increase efficiency. - Weekly alignment meetings with the Commercial Product Director and stakeholders to address P0 blockers and highlight critical issues.

- Restructured team from 23 to 18 HC, reducing budget expenses by 25–30% - Achieved client goals within 6 months, securing continued project engagement - Initiated and co-developed RFP plans for upcoming project opportunities - Redesigned execution strategies, improving time efficiency by 20% - Increased valid bug rate from 50% to 80% through quality initiatives - Streamlined testing scope, reducing modules from 6 to 4 - Implemented lab process and maintenance system, maintaining operations with only 2 local members - Redesigned SLO/SLA structure, ensuring 100% compliance - Cut overall execution time by 15% via process improvements - Developed automation setup script, reducing setup time by 25% - Automated result collection, saving 35% on data gathering - Optimized workflows, reducing execution time by 20%

- Scaled team size from 6 to 18 HC - Secured 6 projects, expanding from 1 initial project - Redesigned execution methodologies, reducing execution time by 50% - Repaired components via PCB soldering & in-circuit testing, cutting device replacement rate by 50% - Co-developed automation setup script, reducing setup time by 25% - Automated result collection, reducing time by 50% - Streamlined workflows, cutting execution time by 35% - Executed resource optimization, increasing valid bug rate by 30% - Designed KPI/SLA/SLO dashboards to monitor performance and ensure quality standards - Co-developed RFPs for new initiatives and service expansions - Participate in Microsoft onboarding KT process - Featured in Wipro Global Promotional Video

xTS Team - Automation + Manual Testing - Execute Automation & Manual xTS tests on Linux workstation - Built initial automation setup script, reducing setup time by 10% - Implemented result collection method, cutting data collection time by 20% - Optimized execution process, reducing total time by 20%

- Streamlined phone automation SOP, cutting setup time by 30 mins; tested Top 100 Play Store games. - Executed xTS, Monkey, MTBF, and stress tests on ZenFone/ROG builds with report integration. - Reproduced client bugs, coordinated fixes with R&D, and designed targeted test plans. - IoT and functional testing, reducing execution time by 1 hr and ensuring build compatibility. - Restructured test plans to prevent waiver issues from being logged as new bugs. - Performed hardware disassembly/assembly and thermal testing, reducing heat by 1°C through material optimization.