ian hughes

ian hughes

service delivery manager

About

A highly qualified IT professional with over 15 years experience working for a major multi national IT company. With a broad knowledge delivering end to end IT solutions for a wide range of industries from Public Sector, Manufacturing, Retail to Telecommunications. Primary focus to create and deliver complete solutions that meet customers needs in an efficient, cost effect and timely manner. Other key skills include delivery, program, project and financial management. A strong communicator with excellent experience managing diverse teams in global locations, both directly and indirectly. Passionate about creating solutions that meet and exceed customer’s business needs for today and tomorrow.

Country

ireland

City

ireland

Industry

information technology and services

Skill

service delivery, it service management, itil, it outsourcing, managed services, outsourcing, incident management, project delivery, sla, it strategy, service desk, service improvement, service management, it operations, change management, vendor management, disaster recovery, it management, team leadership, service level agreements

Experience

arts council

ict manager

arts council

2018-2 - 2019-2 · 1 yr 1 mo

I was the ICT manager for the Arts Council managing their local IT team and their end to end IT environment including their infrastructure, applications and 3rd party vendor management.

evolve consulting

it consultant

evolve consulting

2017-3 - 2018-2 · 1 yr

Evolve Consulting provides independent I.T. advice to the mid-market and Not for Profit organisations in Ireland. Evolve Consulting does not re-sell I.T. product, nor does it provide I.T. engineering services. We are therefore free to offer independent advice on what technologies best support an organisation’s business needs and which I.T. services companies are best placed to provide the right technology and services to meet those needs.

ergo

service delivery manager

ergo

2019-2 - Present · 7 yrs 8 mos

Responsible for managing an enterprise client’s diverse IT environment, including infrastructure, Windows, VMWare, Citrix and their desktop estate. The client has offices in five countries around the world and we are providing 24x7x365 support for their IT systems.

hp

transition manager

hp

2008-10 - 2010-5 · 1 yr 8 mos

I was the primary transition manager in Ireland and successfully managed the transition of several global accounts into HP. I also successfully delivered a several infrastructure project to build a greenfield IT environments and migrated mission critical applications onto the new systems.

hp

service delivery manager

hp

2005-5 - 2008-9 · 3 yrs 5 mos

I managed the IT environments and Data Centre hosting services for multiple customers in different business sectors including Banking, Public Sector, Telecommunications and Utilities.

hp

service desk supervisor

hp

1998-1 - 2005-4 · 7 yrs 4 mos

I managed the service desk for the Capital Market’s division of a major Irish bank supporting their server and desktop environments and ensuring the successful delivery of contracted services to the bank.

hewlett-packard

account delivery executive

hewlett-packard

2010-5 - 2016-7 · 6 yrs 3 mos

I was responsible for managing diverse IT environments, including infrastructure, Windows, VMWare, Databases and applications for clients in the Irish sector. I managed IT teams and 3rd party providers in different countries to deliver a variety of services and support to ensure the successful delivery of contracted services to customers.

Education

irish lifecoaching institute

irish lifecoaching institute

business

2007-1 - 2008-1 · 1 yr 1 mo
dublin city university

dublin city university

1989-1 - 1996-1 · 7 yrs 1 mo

ian hughes's Contact Information

Email

******@***.com

Phone

(**) *** ****

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