Hương Nguyễn Thị

- Communicate and negotiate with foreigner customers to provide quotations, proposals - Be in charge in social media channels, E-commercial channels of company to find new markets/customers - To be in charge in preparing documents about: meeting with customer, briefings meeting, customer reports, sales report etc - Coordinate with other departments, factory to resolve the requirements of customers. - To be in charge in maintaining records and documents such as related transaction letters, purchase orders, sets of documents, samples...

Ask for a supplier quote at the request of the sales and technical department: find the supplier contact and contact to ask for a quote. Calculating the price of imported goods (for international goods): + Find the HS code corresponding to the goods in question to have a basis for calculating import tax; Check with forwarder before import procedures (quality inspection, inspection, ...); Check shipping fee (Express delivery/Air cargo) Procedures for buying and importing goods in the country: + Contact NCC to negotiate to confirm order or contract; Summarize and send the complete set of documents to the accountant, including: minutes of goods hand over and acceptance, VAT invoices; Provide necessary documents for accountants to carry out payment procedures. + Arrange to receive goods and check the quality and actual goods information. Carrying out procedures for exporting goods on the spot for export processing enterprises / Procedures for international export (By air/By sea) + Receive export information from departments and prepare documents for export customs clearance. + Send documents to the forwarder on the declaration, check and confirm. Handling problems arising during customs clearance. + Summarize and send the complete set of documents to the accountant, including: the set of documents and the customs clearance declaration.

+ Support customer inquiries on two social platforms zalo, Facebook and support via hotline. + Send notifications to customers about newly deployed events, system upgrade and maintenance. + Make weekly, monthly customer reports, quarterly: number of customers opening accounts, number of people customer transaction activities... + Coordinate with accounting department in customer cases: wrong payment syntax, wrong bank account.. + Coordinate with marketing department: meet on weekends to find out how to handle customer feedback and attract customers new .