Holly Moon

• Successfully managed and nurtured relationships with institutional clients in the APAC region. • Conducted regular client meetings, reactivated dormant clients, and proactively pursued new leads, effectively expanding the client base. • Responsible for overseeing the market-making business, which involved tasks such as identifying potential market makers, negotiating the service fee and offerings, monitoring their performance, and managing the payments and the relationship of the clients. • Coordinated and executed high-impact client events, including participation in major crypto events like Token 2049. • Achieved a well-deserved promotion to the first team of the relationship management team within the firm, contributing significantly to the growth of institutional clients, resulting in a 200% increase in trading volume post-FTX debacle.

• Led a team of 5 members in the Korea team, overseeing email and chat inquiries related to trading on BitMEX such as investigating and resolving trading issues • Standardised top-tier customer support by understanding Korean culture and user behaviour, analysing competitors, translating official website content, and creating materials to educate traders. • Ensured compliance with Korean regulations and kept abreast of cryptocurrency trends by collaborating with the compliance/legal department. • Utilised tools such as Freshdesk, Zendesk, Slack, Splunk, Salesforce, and Tableau for efficient customer support operations.

• As a Regional Lead, set a strategy to expand the market share in the Korean market and acquired new accounts through an active business development approach. • Monitored the revenue status of the accounts to hit the target as required and encouraged the team to maximise the revenue during a difficult time due to COVID-19.

• Promoted to Regional Lead with responsibilities including the management of projects from various business consulting firms in Korea. • Effectively managed project timelines, analysed requirements, and pitched expert profiles to clients, resulting in increased revenue opportunities through consultation arrangements. • Conducted client meetings to establish strong relationships and secure exclusive deals, contributing to business growth. • Provided training and mentorship to new team members, enhancing their ability to source the right prof iles. • Achieved a remarkable track record of $94.9k (individual target), successfully managing 113 projects, and achieving 1500% growth for Bain Korea, with revenue reaching $84k.

• LYNK connects industry experts with leading consulting firms in need of expertise • Provided customised recruitment services to meet the unique requirements of business consulting firms, matching them with market experts for phone consultations within a 24-hour turnaround. • Demonstrated exceptional performance by achieving a track record of $73.5k in revenue, surpassing the individual target.

• Target-hunted high-profile candidates in the blockchain, gaming, and IT sectors, and screened them through competency interviews, meeting over 20 candidates per month. • Established and nurtured relationships with various clients in need of hiring in the IT industry by cold calling, averaging over 30 client meetings per month. • Successfully delivered full-cycle recruitment including sourcing new hiring plans, matching candidates, negotiating salaries and terms, and signing contracts to onboard. • Actively engaged in market research such as attending conferences and hosting networking events to stay updated on industry trends and opportunities. • Achieved a notable track record, including placements such as CTO positions at Logi Spot (logistics platform tech company) and SPIN Protocol (Blockchain ICO)

• Achieved successful sales of British Council's myClass language courses through a consultative selling approach, conducting over 1000 sales consultations. • Customised sales approaches to meet individual customer needs, resulting in a closing ratio exceeding 60% and high average spending of $1500. • Managed and maintained relationships with 500+ loyal customers, ensuring their satisfaction and encouraging re-registrations. • Proactively followed up with newly registered students, both in person and over the phone, to enhance their product satisfaction and foster strong customer relationships. • Played a key role in assisting with the opening of a new branch in Jamsil, Seoul, in June 2017, contributing to the expansion of our services.

• Provided personalised customer service to cater to the sophisticated needs of discerning customers, enhancing their shopping experience and deepening their knowledge of fashion and the brand. • Served as the Accessories Responsible, optimising stockroom organisation to streamline operations and increase efficiency. Proactively restocked accessories to maximise sales opportunities and collaborated closely with the visual merchandising team to create appealing garment displays. • Played a key role in the successful opening of a new store in Gdynia, Poland, contributing to the brand's expansion efforts and ensuring a seamless launch.