Hvianca Hakim

Managed an 11.2M SF institutional industrial portfolio across 40 buildings and 50 tenants for Link Logistics, a Blackstone portfolio company — overseeing operations, CapEx execution, lease compliance, asset disposition support, and a high-performing property management team across the Inland Empire. Rated Exceeds Expectations in both 2024 and 2025. • Served as primary landlord representative for three Amazon fulfillment centers totaling ~2.23M SF — one of the highest-profile institutional tenant relationships in the portfolio. • Led the Home Depot 1.2M SF vacancy overhaul as primary point of contact, coordinating national executives, brokers, and internal teams to meet aggressive timelines. • Conducted 75+ property inspections for dispositions and refinances (vs. standard expectation of ~15), with zero missed deadlines and a 100% success rate. • Delivered crisis outcomes under pressure: 30-day warehouse turnover, 15-hour power restoration across 14 warehouses, and a 3-week flood recovery. • Achieved 90% compliance across critical KPI areas; maintained quarterly visits to 95% of all properties and customer touch points. • Created 60+ training guides and a PM/Sr. APM collaboration channel now used as standard tools region-wide. • Implemented daily security measures at Space Center, enhancing customer experience and introducing a new cost-recovery revenue model. • Designed and led a cascading mentorship structure, developing APM toward a PM role and PMA toward APM — strengthening team readiness and succession depth. • Elected HOLA! Regional Lead; hosted 30-person ERG event with professionally produced video — an ERG first for the Southern California region.

Managed Class A multifamily properties for one of the world's largest commercial real estate services firms, overseeing financial planning, CapEx execution, client reporting, and team leadership across a luxury residential portfolio in Orange County. • Presented monthly and annual financial forecasts, operating budgets, and performance results to ownership clients, translating complex data into actionable strategy. • Proposed, justified, and managed CapEx funding for multiple capital projects, analyzing ROI and collaborating with ownership on capital prioritization. • Led, coached, and performance-managed a property management team to deliver consistent operational excellence.

Drove financial operations across a luxury and Class A multifamily portfolio spanning Orange County and Los Angeles for UDR, a publicly traded REIT — with a focus on reporting accuracy, risk identification, and operational controls. • Oversaw monthly reporting, account reconciliation, and month-end close procedures across the portfolio. • Conducted account assessments to evaluate viability and profitability, identifying risks and recommending corrective actions to leadership. • Partnered with auditors and internal teams to implement controls and reduce outstanding delinquencies.

Built the foundation of my property management career at one of Southern California's most prestigious real estate firms, developing expertise in team leadership, financial oversight, lease compliance, and resident relations across luxury apartment communities in Irvine. • Led and mentored a team of 9 administrative staff; conducted performance evaluations, coaching sessions, and regional training seminars. • Reviewed monthly variance reports to identify financial discrepancies and maintain target profit margins. • Collaborated with legal counsel on delinquent account collection and compliance procedures.

• Coached and developed associates in soft skills, guest recovery techniques, and service excellence — building a culture of accountability and continuous improvement. • Maintained business operations and safety protocols during emergency situations, applying de-escalation techniques and crisis management procedures. • Collaborated across departments to coordinate guest solutions and uphold service standards in a high-volume, fast-paced environment. • Integrated process improvements to remove operational barriers and align team performance with business goals.