Huỳnh Thị Cẫm Tú

- Products: Support for list-in new products. Ensure the accuracy of product information and product's status on the website - Price: Add/ adjust cost, price matching/ normal price/ selling retail price on system - Contract: Support CM/SCM to complete new contracts - Sales support activities and Adhoc tasks about inventory, promotion,..

- Set up product pricing and promotions in the internal system; ensured 100% accuracy across daily, weekly, and monthly cycles. - Register promotional programs with the Department of Industry and Trade. Supported marketing teams in campaign execution - Manage product (SKUs) information in the system: create item codes, descriptions, and product hierarchy. - Rebate & Contract management: Manage & monitor contract signing and implementation, managing accruals and rebate claims for all categories - Monitor and identify issues during system testing or new trade promotions, then report and propose improvements related to those issues - Collaborated with multiple departments to resolve product and system-related issues. - Manage task paperwork related to payment, documentation, claim back fee, order stationery,...

- Acted as liaison between internal teams and customers, resolving daily issues and ensuring smooth communication. - Supported course administration including sending course information (thank-you letters, syllabus, study materials), welcoming students on the first day, and assisting teachers with student progress updates. - Managed payments, classroom and materials logistics, as well as accurate inventory and timely supply ordering for multiple locations. - Handled customer requests and feedback, provided information on upcoming courses and promotions to encourage re-enrollment. - Organized center and local student events to enhance engagement.

Oversaw delivery quality for e-commerce partners, coordinated issue resolution with operations. Generated weekly reports with insights and proposed solutions for service improvement.