Husseen Mohamed

Senior Field Service Technician @ Proteus Motion

About

Experienced Field Service Technician with over 15 years of expertise in appliance repair, maintenance, and installation across diverse industries. Proven track record of efficiently diagnosing and resolving technical issues, consistently servicing over 140 units monthly while maintaining high-quality standards. Skilled in a wide range of technical areas, including appliance repair, electrical systems, plumbing, HVAC, and programmable logic controllers, with EPA Universal Certification1. Throughout my career, I've demonstrated a strong ability to lead teams and drive operational excellence. As a Lead Technician at Consumer Product Services, I developed and implemented efficient systems for restaurant operations, significantly improving operational efficiency by 32%1. This experience, coupled with my roles at industry leaders like Proteus Motion, LG Electronics, and Bosch, has honed my leadership skills and ability to guide teams towards achieving exceptional results. My extensive experience allows me to mentor junior technicians, fostering a collaborative environment that promotes knowledge sharing and continuous improvement. Multilingual professional fluent in English and Arabic, facilitating effective communication across diverse client bases. Eager to be an asset to a forward-thinking company and ready to be part of something great. Committed to leveraging my technical prowess, leadership capabilities, and customer-centric approach to contribute meaningfully to a team's success. Passionate about driving innovation and excellence in field service, I'm excited to bring my wealth of experience, dedication, and team-building skills to a company that values growth, teamwork, and cutting-edge solutions in the industry.

Country

United States

City

Frisco

Industry

Electrical & Electronic Manufacturing

Skill

Equipment Installation, Technology Services, Field Service Management, Field Service Engineering, Network Administration, Operational Compliance, Records Management, Service Delivery, Production Systems, Maintenance and Repair, Record Keeping, In-services, Change Process, Optimizing Performance, Electrical Safety, Conveyor Systems, Customer Satisfaction, Restaurant Operations, Product Management, Manufacturing Process Improvement

Experience

Senior Field Service Technician

Proteus Motion

2022-1 - Present · 4 yrs 9 mos

● Regularly perform detailed preventative maintenance, inspections, and stringent electrical safety testing ensuring consistent operational efficiency and safety standards compliance. ● Expertly adjust and calibrate a wide range of machinery, focusing on achieving optimal performance and extending service life on over 100 machines monthly. Applied advanced technical knowledge to enhance machinery efficiency and reliability. ● Conduct thorough evaluations of current equipment and parts inventory, providing insightful reports that influenced decision-making processes regarding upgrades and replacements. ● Diligently maintain and update maintenance records and work logs daily, ensuring accurate tracking of machinery health and facilitating efficient future maintenance planning. Demonstrated strong attention to detail and organizational skills.

Technician

Tiger Home Appliance

2021-4 - 2022-1 · 10 mos

● Efficiently diagnosed and resolved technical problems in over 125 appliances on a monthly basis and prepared comprehensive reports on the resolved problems. ● Actively fostered a culture of outstanding customer service, delivering exceptional interpersonal interactions and ensuring high customer satisfaction levels. ● Promptly addressed customer call-outs, applying technical expertise to evaluate and solve diverse problems, ensuring minimal downtime and maximum customer satisfaction.

Field Service Technician

LG Electronics

2014-11 - 2021-4 · 6 yrs 6 mos

● Expertly repaired and serviced a broad spectrum of LG products, accounting to 140 appliances monthly, upholding high standards of quality and technical proficiency. ● Performed technical diagnoses and specialized repairs on a variety of electronics and home appliances, utilizing advanced technical skills. ● Immediately and accurately processed paperwork and performed data entry after each job, ensuring accurate documentation and record-keeping.

Service Engineer

Bosch

2007-4 - 2012-8 · 5 yrs 5 mos

● Performed expert installation, maintenance, and after-sales service on Bosch Rexroth Assembly Technologies transport conveyors, primarily serving customers in the West and Southwest regions of the US. ● Offered in-house and in-field technical assistance to customers for the identification and order placement of service and spare parts for Bosch Rexroth products ● Conducted field service, repairs, replacements, and installations of Bosch Rexroth products and components, ensuring high-quality service delivery.

Lead Technician

Consumer Product Services

2005-3 - 2007-3 · 2 yrs 1 mo

● Expertly installed production systems for food manufacturers, demonstrating technical proficiency and a deep understanding of industry-specific needs. ● Innovatively developed and implemented efficient systems tailored for restaurant operations, significantly improving operational efficiency by 32% and overall client satisfaction. ● Diligently maintained and repaired existing production systems, ensuring their optimal functionality and longevity in demanding industrial environments.