Hunter Fagan

I support up to five enterprise insurance carriers in a SaaS environment, managing a high volume of complex cases each week while maintaining strong response times and SLA compliance. I lead client-facing meetings, coordinate with product and engineering teams to resolve recurring issues, and provide training to carrier teams to improve platform adoption and issue prevention.

I lead end-to-end production for multiple podcast properties, managing guest coordination, research, content development, editing, distribution, and performance tracking. My productions have reached over 2 million downloads, and I oversee scheduling, communication, and delivery across all stages of production.

Supported health and safety operations across multiple Disney+ productions, including Werewolf by Night, She-Hulk, Ms. Marvel and Ironheart. Coordinated scheduling, compliance tracking, and COVID-19 protocols to ensure productions stayed on schedule and met regulatory requirements. Worked closely with production leadership and cross-functional teams to manage logistics and maintain operational continuity during tight timelines.

Proficient in providing full IT support including network administration, software troubleshooting and installation, technical hardware installations, client communication, and helpdesk support. Maintained reliable IT operations to support daily business functions.

Worked with entertainment brands and media properties, including Rooster Teeth and Hallmark Channel, to manage social accounts and develop platform-specific content strategies. Oversaw content calendars, audience engagement, copy development, and performance tracking across multiple campaigns. Served as a direct point of contact for clients, coordinating approvals, deliverables, and timelines to ensure consistent execution.

Led daily retail operations and supported technical service teams, focusing on workflow coordination, issue resolution, and customer experience. Managed escalations ranging from hardware troubleshooting to service recovery, balancing technical problem-solving with customer communication. As a Microsoft brand representative, demonstrated and supported operating systems, hardware, and Microsoft Office products, translating technical features into practical solutions for customers. Worked closely with sales and technical teams to ensure consistent service delivery and product understanding.

Disney College Program 2012: Fall Advantage