Trần Hùng

+ Achievements: - Supported closed-won deals with a total contract value of VND 8.2 billion and presales consulting for opportunities totaling VND 24 billion. - Selected as a Huawei Golden Seed – Presales Program 2025 and successfully retained for 2026. - Maintained 95% sales satisfaction rate in consulting and solution design & support + Responsibilities: Gather, analyze, and clarify customer technical and business requirements; provide technical consulting for Huawei products and solutions across multiple domains. - Design end-to-end network infrastructure solutions based on customer requirements, covering wired, wireless, and GPON architectures for traditional enterprise networks and FTTO solutions. - Join or lead customer meetings to present network infrastructure solution designs; address technical questions and provide solution clarification. - Develop detailed equipment lists and BoQ/BOM based on solution design; perform site surveys and Huawei heatmap analysis to determine quantities of access points, cameras, switches, routers, and controllers. - Support sales teams in opportunities from initial engagement to deal closure, including solution optimization, bidding documents, technical proposals, and pricing discussions. - Research and continuously update knowledge on Huawei products and solutions, including ISP domain, Datacom, Access, ....

Achievements: - Successfully resolved 90% of tier-2 technical issues within SLA, exceeding and enhancing overall service delivery in the APAC region. - 1.12 IPD (Incidents Per Day) ratio of and 4.8 CSAT rating. Responsibilities: - Offered tier-2 technical support for a wide array of Microsoft Dynamic 365 B2B products. - Resolved complex issues promptly, collaborated with internal teams (Incident Manager, Back-end, SME, Techlead), and gathered valuable customer feedback. - Led training sessions, contributed to knowledge base CRM system migrations and implementation. Technical Skills: - Proficient in Microsoft Dynamics 365 (Sales, Marketing, Customer Service) and Power Platform (Apps, Automate). - Extensive experience with Azure services for system extensions and integrations.

Achievements: - F&B Booking Application: https://booking.ipos.vn/ - Led the successful implementation of the F&B booking application on 30 restaurants, Responsibilities: - Analyzed business requirements for F&B booking app development, translating them into technical specs (BPMN, Mockup/Wireframe, Use Case Diagram, BRD, SRS, Users story, Use Cases). - Facilitated user acceptance testing (UAT), enhancing the user experience. - Gathered feedback and bugs to create back-log for development team. - Documented user manuals for end users in the production deployment and implementation Technical Skills: - Familiarity with F&B booking and reservation systems. - Experience with project management tools such as JIRA

Achievements: - Led a high-performing team of 20 representatives, boosting morale and productivity. - Upheld profitability by maintaining refund requests below 5% and disputes at 1.5% monthly, minimizing financial losses. Responsibilities: - Managed accounts, cultivated relationships supplier relations for quality and timeliness. - Proactively addressed customer issues, reducing refunds and disputes. - Monitored payment gateways to prevent fraud and enforce refund policies. Technical Skills: - CRM Software: Proficiency CRM software Freshworks. - Payment Gateway Management: PayPal, Stripe - E-commerce Platforms: Shopify

Achievements: - Successfully resolved FCR 88% of tier-1 technical issues within SLA, archived CSAT 4.9 service delivery in worldwide. Responsibilities: - Offered specialized technical support for Microsoft customers, focusing on Windows OS. - Diagnosed and resolved software and hardware compatibility issues, ensuring customer satisfaction. - Delivered exceptional service through effective communication and problem-solving. Technical Skills: - Skilled in Microsoft Windows OS. Experienced in remote desktop support.