Saifullah R

Developed and successfully implemented an overall HR strategy to augment sustainable Saudization metrics in the Company, thereby contributing towards achieving business objectives and growth aspirations in Saudi Arabia. Leading high-performance teams across the HR function to staff niche skilled positions, deploy local & global compliance framework, revisit HR policies & achieve digitization needs of business/ HR Operations. Strengthening brand awareness & improving the intrinsic quality of leadership capability aligning with the organization's values and culture. 🔸 Manage 10 HR Managers & 2 Executives that includes diverse gender of 6 Saudi nationals, Managed 11+ HR Managers in the recent past 🔸 Partnered with Business Leaders in manpower planning, finalizing rate card per resource per skill sets for upcoming business opportunities, Consult sales leaders on the viable business opportunity as per compliance framework, labor laws, visa & immigration, and insurance liability in GCC 🔸 Chaired 50+ Talent Management sessions covering 1000+ employees to educate them on achieving aspired goals and creating awareness about evolving performance appraisal systems 🔸 Introduced Center of Excellence Bonus (COE) as a skilled bonus for Saudi Nationals 🔸 Led Quarterly Retention Bonus (QRB) for retaining top talent & niche skilled resources 🔸 Orchestrated Milestone Performance Bonus (MPB) as a metric-driven approach to reward discipline and reduce absenteeism 🔸 Managed a budget of 2 million USD for TCS Innovation Lab 🔸 Headed insourcing & transition plan for 3 large clients 🔸 Implemented 3 Digitization Programs on Employee Attendance, Total Rewards & Compliance Framework, and Data Privacy Framework

Promoted to Senior HR Manager & Successfully managed two insourcing and transition plans for a large account. Responsible to manage the largest delivery center in Bangalore and also engage insourced associates through various HR activities. Partnered with Business leaders & Actively participate in RFP, PSU & PMR for varied lines of Business. Guided team to conduct quarterly HR effectiveness studies and suggested risk mitigation plans for the business. Drove programs and projects for assigned business organizations - succession planning, promotions, etc. Planned for HR interventions to engage associates and prioritize activities that could be executed in a time-bound manner for an improved work environment. Handled internal & external (client) audits. Ensured BGC records, NDA, client agreements, etc. are intact for smooth client audits. Certified HR Auditor at vendor locations to ensure process adherence as per TCS vendor agreement. Tackled data mining, including documentation and reporting for Senior Management’s reference 🔸 Led Human Resources Function for a delivery center with a seating capacity of 8K staff 🔸 Headed a team of 11 HR officers including 3 foreign nationalities to manage business & delivery functions to meet global, regional, and organizational priorities 🔸 Developed initiatives that played a pivotal role in achieving successful business outcomes and behavioral changes

🔸Focused on employee engagement programs and dedicated HR Connects 🔸Communicated campaigns to ensure better recall and policy update sharing with our associates 🔸Drove trends out of queries and inculcated them in practice/policy 🔸Managed PMS process centrally and ensured 100% coverage for first-time appraisees and appraisers 🔸Ensured timely closure of goal setting and appraisee/ appraiser evaluation process 🔸Collated post information on critical assignments to make a systematic and rational judgment 🔸Conducted quarterly HR effectiveness surveys and suggested risk mitigation plans 🔸Published timely reports on Attrition, Grievances, and Rewards utilization indicating pulse of the business function

Handling HR generalist role, with key emphasis on recruitment for Bancassurance & Agency Business, Training & Development, Facilities & Administration, IT, Customer Service, and Operations vertical. 🔸Maintained employee portfolio of more than 400 employees, spread across 14 branches with key responsibility of handling HR issues centrally as a Regional Manager 🔸Launched key employee assistance programs and HR policies across the branches 🔸Conducted HR sessions for the new joinee induction and took all the business leaders through the new modules launched by Corporate HR 🔸Managed career progression programs for the front-line sales and team leaders as a part of their career development program 🔸Coordinated with Corporate HR to address employee queries on Payroll, Performance Management, HRMIS, Employee Benefits, and handling Employee Grievances. ACHIEVEMENTS: 🔺Ensured 100% compliance on branch visits with consistently achieving 100% adherence to the statutory & legal process in my tenure 🔺Successfully closed more than 200 placements for the year 2010 🔺Instrumental in launching a performance appraisal module through an Automated system and successfully achieved 91% employee participation

Responsible to set up Resourcing Center for the South India region: 🔸 Handled end-to-end recruitment process for junior and middle management level positions for Consumer Banking 🔸 Handled New-Joinees, conducted induction & e-learning 🔸 Managed and analyzed recruitment MIS and thereby submitted a strategic report to the senior management with logical proposals for improvement 🔸 Managed HR operations with regular communication between the team, vendors, and various departments of the function to solve any kind of service-related issues 🔸 Performed cyclical monitoring of people-wise to ensure that the employee database is accurate and also facilitated the Business Managers in the use of people-wise software 🔸 Spearheaded Vendor Management: Deepening existing relationships with the vendors and interacting with them as one POC to ensure the smooth functioning of the recruitment process. And also ensured all the vendor contracts are in place with appropriate recruitment costing and applicable terms. HR Product Manager January 2008 to December 2008 🔸 Promoted to a role with an independent responsibility in handling end–to–end hiring for the newly Nationalized Contact Center, (Phone Banking Unit) Whitefield -Bangalore, India 🔸 Delivered quality service to ensure customer focus and retention for Nationalized Contact Center is one of the primary initiatives to address customers’ queries 🔸 Participated in manpower plans with BDMs to ensure the immediate CAP plan requirement is met within the agreed timelines 🔸 Top recruiter for H1 2008, closing more than 200 offers successfully 🔸 Identified as one of the top managers to have achieved 92% compliance within the first few months of process launch