Huib-Jan Slings

Act as subject matter expert for the Shell contract and apply advanced subject matter knowledge to solve complex business issues and work on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. * Provide visible HSSE leadership and management of local HSSE arrangements to deliver Goal Zero and compliance with workplace/building regulations, PtW, licenses & consents. * Oversee effective resolution of systemic or significant issues with standard AV quality and performance at Shell locations. Driving the Incident/Problem resolution required at the organization offices by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliers. * Provide local management for on-site contracts across EMEA and US and day to day operational leadership to the on-site teams. Drive local recruitment campaigns, supporting the on-site management and P&C teams and assist on-site management team in the creation of staff training plans and overall guidance of staff development. * Contact for operational & tactical issues representing delivery of all AV services to Shell: managing expectations by developing performance metrics & reporting, escalation management & communication plan. * Lead and provide expertise to project teams and participate in cross functional initiatives and act as an expert providing direction and guidance to operational excellence, process improvements and establishing policies. * Maintain good customer relationship and developed excellent customer satisfaction on operational, project and contractual level. * Management of timely, cost-effective delivery of SLA requirements identifying & recommending optimization. * Consulting in design, presales & change order negotiations, representing and approving delivery capability & cost solution. * Coordinating with and managing 3rd party vendors contributing to contractual requirements.

* Manage external system integrators to deliver key elements of operations, service, and support. * Manage a portfolio of AV projects from design, build, through implementation and operational turn-over, with high levels of complexity. * Manage audiovisual event support contract for NL. * Manage financial estimates, forecasting, monitoring, and reporting for NL programs and projects. * Manage service-related problems across multiple teams including architecture, engineering, operations, service desk, and external service providers. * Monitor service performance dashboards and identify breached agreements and its associated service. * Manage escalations and service outages. * Provide visible HSE leadership and management of local HSSE arrangements to deliver Goal Zero and compliance with workplace/building regulations, licenses & consents. * Key interface between Business (Real Estate, Finance, IT, etc.). * Provide secure, reliable, affordable services with improved user experiences, that consistently meet or exceed SLAs and protects the information. * Management of contractors to meet project and event deadlines.

Main tasks and responsibilities: responsible for the progress, relationship and management of the contract between Compass Group and Shell. Manage the several subcontractors and suppliers within the contract. Focal point for all financial and contractual items such as; cost planning, controls reporting, Monthly reporting, interventions and forecasting. Assure compliance with the policies, procedures and standard practices. Serve as a consultant for evaluating, planning, and implementing improvements in business processes and practices. Act as substitute for the General Manager on both locations.

Main tasks and responsibilities: responsible for the site operations, service delivery and front facing services at the Shell Rijswijk office. Manage the responds to client requests and maintaining high standards and cost effectiveness. Provide a safe and healthy workplace, ensure that HSSE rules, supporting procedures, work instructions, etc. are implemented satisfactorily and followed on a day-to-day basis. Monitoring Service Level Agreements, customer satisfactory and improvements. Act as a subject matter expert for several renovation and relocation projects, managing of multiple office moves, Introduction to ‘Dynamic Working’ and implementation of Reprographic Web portal (DTP). Executed several procurement tenders such as furniture, fixtures and equipment, audiovisual, internal plants, window cleaning and reprographic services for offices in The Netherlands.

Asked by the Shell project manager to join project ‘Alaska’. Formed a project team together with Project manager and several consultants to develop and build an office with 1500 workplaces, 28.000 sq. m. Net Internal Area in Rijswijk, The Netherlands. The project included amongst others the set-up of the program of requirements (shell & fit- out), negotiated lease contract, procurement of fit-out, build and manage project team (i.e. interior architect, technical advisors, and internal end-users). In the role as project coordinator for Shell Program Delivery department I was co-responsible for handling, controlling and preparing invoices and accruals, monitoring and keeping an updated overview of budget and invoices, coordination of all meetings and action lists, maintaining an up to date folder on document management system, responsible for internal and external communication for the project. The project was handed over according to planning, budget and stakeholders satisfaction. Within the project I have worked my way up from Assistant Manager to Project Coordinator and at the end of the project I have replaced the Project Manager who accepted a new job within Shell.

As part of the project-team, responsible for the development of a new office location in Rijswijk (1500 workplaces, 28.000 sq. m. Net Internal Area). The project was handed over according to planning, budget and stakeholders satisfaction. The project included amongst others the set-up of the program of requirements (shell & fit-out), procurement of fit-out, build and manage project team (i.e. interior architect, technical advisors, internal end-users). In the role as project coordinator for Shell Program Delivery department I was co-responsible for handling of all invoices and financial performance, coordination of all meetings and action lists, HSSE, communications on all project information, Responisble for operational readiness of handover from Project to Service organisation.

Manage team of Office Service Desk perssonel (3-4 FTE) in Leidschendam office for Shell Information Technology International. Fullfilled a role in several projects amongst others: installing WIFI in  LDM, proposal for improving the services in LDM  for Support Services Contractor.  Implementation of Planon (FMIS) in LDM and HQ for Office Service Desk. Co‐responsible  for decommissioning of the office in Leidschendam

Worked for De Vos Groep as a contractor for Shell Real Estate in The Hague as a servicedesk employee and as team lead. Worked on a big refurbishment-project of the Headquarters of Shell called Metamorfose. Coordinator of office-moves and after-care. Reponsible for projects: proposal for improving the services in LDM for Eurest Support Services, Implementation of new Travel system for all Shell employees & contractors and updating LDM Desk guide for 2008.