Hui Cheng

• Lead and manage the oversea customer care team • Oversea care network setup, including care centers, reverse logistic, etc. • Work with oversea sales team to support fast-growing oversea markets. • Service vendor assessment/evaluation/introduction. • Work with Xiaomi to support Mi band products.

1. Vendor Management for China Supply Chain. 2. Engage with existing vendors to achieve QCD targets. 3. Supply Chain development for new products. 4. New vendor assessment/evaluation. 5. Work as the interface between R&D team and supplier

As Reverse Supply Chain Operation Manager for China Back End vendors ,TaiWan, HongKong, Macau Front End and Back End vendors Responsibility • Care network management, ramp down or ramp up service vendors if needed. • Monitor and drive cost reduction for the Care network. • Manage internal projects as the project manager in APAC region. • Manage the performance of service vendors. • Drive company initiatives to align and standardize vendor’s processes to achieve quality and efficiency • Implement pre-defined key performance metrics to actively monitor vendor performance on a regular basis • Foster a constructive vendor relationship that encourages openness and transparency and a joint company-Vendor commitment for highest quality of service delivery • Work together with the rest of the CARE Organization to improve repair and logistics • Ensure repair readiness in service vendors for new device launches and CARE service launches • Prepare regular concise management reporting • Prepare regular short executive-level communication about service vendor’s performance and status of key initiatives and projects • Identify development needs to improve operation efficiency, and take the necessary actions

· Responsible for both the commercial and performance management of the Level 3 repair vendors (Authorized Service Vendors) · Manage the Repair and Logistics Hub operations between the vendors in the Repair and Logistics Hub · To ensure the Vendors deliver a fast but high quality service in a cost efficient manner that contributes to a high performing company’s Care Supply China and reduced repair turn around times for company’s customers · Increase consumer retention and trade customer satisfaction while substantially reducing warranty cost

•Plan and manage NPI, secure on time delivery •Plan and manage a group of Test Engineers/Production Engineers , provide support to production •Participate repair strategy study and technical discussion •To ensure appropriate training & guidance are provided to engineers •Formulate training and career plan for engineers

• Plan and manage a group of Test Development Engineers in developing and implementation test systems/processes • To ensure appropriate training & guidance are provided to engineers • To ensure projects are properly executed and delivery are timely meeting projects requirements • Formulate training and career plan for engineers • Monitor project progress & optimize project resource allocation

• Lead a group of Test engineer/Test development engineer/Electrical verification engineer to work with R&D /IPM/Production , fulfill the requirement from industrialization. • Define test flow, test instrument, test criteria and test fixture. • Budget control on test equipment and personnel, reduce loss.

• Responsible for preparation and implementation of test equipment, test methods and test processes effectively and efficiently according to budget and other requirements. • Preparation and maintenance of test documentation (e.g. test instructions), preparation and delivery of training to production technicians. • Work with other test engineers and R&D engineers within Sony Ericsson to ensure that test engineering support is available when required. • Perform support to production, together with related departments within BMC, to achieve higher yields, increase efficiency, etc.