Hugo Zavala

Managed IT infrastructure and operations for a large-scale organization. Developed and implemented IT strategies to align with business goals and objectives. Oversaw the deployment and maintenance of hardware, software, and network systems. Led a team of IT professionals, providing guidance, training, and support to ensure optimal performance and productivity. Implemented IT policies and procedures to ensure data security, regulatory compliance, and disaster recovery. Managed vendor relationships and negotiated contracts for IT services and equipment procurement. Oversaw budgeting and financial management for the IT department, optimizing resources and controlling costs. Implemented ITIL best practices to streamline IT service delivery and improve customer satisfaction. Led successful IT projects, from planning and design to execution and evaluation, ensuring on-time delivery and within budget. Administered VMware virtual machines, hypervisors and clusters with support from virtualization engineers Deployed and administered Microsoft SQL Server in standalone and clustered environments Maintained user AD accounts, file system security, printing, backup and recovery and remote access troubleshooting Updating AD and troubleshooting potential GPO issues to assist various server admins. Assisted with implementation of Windows Update Services server which greatly reduced administrator overhead for routine patching and security analysis duties Supported and monitored anti-virus and firewall security logs (Symantec and McAfee). Assist with TCP, IP and IP routing, LAN, WAN, CAN designs, bridges and switches, OSI model and fiber optic technology. Provided technical solutions and investigated alternative methods for solving problem

• Resolving issues on Microsoft products, Adobe, Java, Sophos Safeguard, and clinical applications (Clinical Suite AS400,EDM, ComplyMD, Novius, Medicine Access Check, Centricity and MedHost). • Creating and resetting user profile in Active Directo • Troubleshooting on IPhone, IPad or android smart phones. • Working with VmWare issue.ry. • Resolving connectivity issues to LAN, Wi-Fi, Remote desktop, and HL7 server. • Maintain and perform troubleshoot on NEC phones and SpectraLink. • Windows boot repairs/recoveries; recovering data from slaved hard drives on boot failures • Installations of new workstation for users • Imaging workstation and laptops with Kace • Configuring interfaces with HL7 • Work on the Remedy help desk ticketing • Maintain and adding network printer • Remote troubleshooting for offsite doctor

• Provide desktop support for over 5000 clients for the Fort Worth region of Alcon by phone or in person as needed to minimize downtime • Delivered and setup computer for client. • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. • Imaged Laptop for new employees. • Reset password for user using Active Directory • Received and accounted for new computer equipment

• Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. • Excel in asking probing questions and researching, analyzing and rectifying problems. • Creating and deploying images for desktops and laptops using Remote software • Answer user inquiries regarding computer software or hardware operation to resolve problems • Observe system functioning to verify correct operations and detect errors. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

• Assisted clients by phone and remote software with first-level technical support • Worked with clients both in-store and on-site to install, troubleshoot, and repair technical problems for computer systems, including laptops, desktops, printers, modems, and monitors • Updated and maintained inventory control of computer equipment. • Document all technical issues.