Hugo Ferreira

Deskside Support Technician @ Claranet Portugal

Country

City

Portugal

Industry

Computer Software

Skill

Operations, Solution Architecture, Network Switches, SharePoint, IT Documentation, System Performance, Interpersonal Skills, Service-Level Agreements (SLA), English, Stakeholder Engagement, Operational Excellence, Performance Improvement, Key Performance Indicators, Service Delivery, Problem Solving, Office 365 Administration, Microsoft Office, ServiceNow, Dynamic Host Configuration Protocol (DHCP), Troubleshooting

Experience

Deskside Support Technician

Claranet Portugal

2025-5 - Present · 1 yr 5 mos

Lisbon, Portugal

System Administrator

QET unipessoal, Lda

2018-6 - 2024-10 · 6 yrs 5 mos

Lisbon, Portugal

NETWORK • Management and configuration of entire racks and servers. • Implementing, configuration and maintemance of Proxmox Virtual Environment. • Installation and configurating of new Virtual Machines. • Monitoring Watchguard clients. • Design, deploy, manage and integrate computer networks. • Installation and confiration of a new AP's and configuring them on clients. Operation Technian • Monitoring a network throught program such as zabbix and PRTG. • Server Backup Management. • Creation and management of a new users account in Active Directory • Implementing and configuration of TrendMicro Anti-virus. • Implementing, configuration of Netapp. IT Support • User's remote and field support. • Computer maintenance; • Installation and Configuration of new workstations. • Installation a monitors/tablets on the wall. • Installation, configuration and maintenance of computers, printers and servers. • Management of the computer park;

Sales Manager

Iberdrola

2017-5 - 2018-6 · 1 yr 2 mos

Lisbon, Portugal

• Managed a team of sales representatives, exceeding monthly sales targets. • Developed and implemented strategic sales plans. • Build and maintained strong relationships with key clients, resulting in repeat business and referrals

Education

Universidade Lusófona - Centro Universitário Lisboa

Engenharia Informática

2016-9 - 2017-11 · 1 yr 3 mos

Escola Profissional Bento de Jesus Caraça

Técnico de Programação e Gestão de Sistemas Informáticos

2013-9 - 2016-8 · 3 yrs

Geral: Inglês, Português, Matemática, Físico-Químicas, Área de Integração. Profissional: Redes de Comunicação, Arquitetura de Computadores, Programação de Sistemas Informáticos.