Huggins Chitiva (MBA, BSc Hons, TOGAF®, PRINCE2®)

New business enablement in Middle East and Africa Champion & drive plans to help defend and upsell our products and solutions Pre-sales tooling & tool custodianship Team leadership for the pre-sales and technical account management functions Pre-sales solutioning and architecture Customer demos, presentations and technology strategy shaping Responses to RFx Cross-departmental collaboration to ensure customer's voice is brought into the organization

Shaping the Digital Security and Mobile payments enablement solutions for the Middle East and African markets. Responsibilities include Solutions Design, Pre-sales technical deep-dives and Technology strategy discussions towards delivering solutions that are fit for purpose.

-Playing Team Leader role in various Digitata integration projects from understanding the unique customer needs, scoping of solution that meets the customer's requirement to in-country visits for integration involves complex integration to MNO's OSS/BSS, Radio Network, Core Network, Charging domains. -Leadership role within team to assist team members with assigned tasks, allocation of tasks within a project to team members and tracking progress -Monitoring team member’s workload and taking ownership of all tasks or projects given to team and effectively communicating any tasks or risks within team to Manager -Documenting both High level and Low level solutions and technical communication with project stakeholders for integration to the Radio network, Core Network, Charging System and Telecom VAS Components. -Preparation of solution proposals and solution blue prints for the dynamic tariff systems for mobile operators. -Deploying and configuration of the Dynamic Discount solutions for mobile operators across the globe. -Installation of software products for mobile operators across the globe. This involves server installations software Linux, Unix and Digitata products software installations. -Integration of the Dynamic Discount Solutions with various operator network nodes in multivendor setups i.e Ericsson, ZTE, Huawei, NSN etc. -Configuring of the software solutions to adapt the customer telecom environment. -Daily pro- active support of deployed systems using systematic call logging system (Jira). This usually involves route cause analysis for problems reported, addressing the problems until closure of issues is achieved to the satisfaction of the customer. -Performing system upgrades for customers when new versions and updates are required.

-Playing Team Leader role in various Rorotika / Digitata integration projects from understanding the unique customer needs, scoping of solution that meets the customer's requirement to in-country visits for integration. -Documenting both High level and Low level solutions and technical communication with project stakeholders for integration to the Radio network, Core Network, Charging System and Telecom VAS Components. -Preparation of solution proposals and solution blue prints for the dynamic tariff systems for mobile operators. -Deploying and configuration of the Rorotika's Dynamic Discount solutions for mobile operators across the globe. -Installation of software products for mobile operators across the globe. This involves server installations software Linux, Unix and Rorotika / Digitata products software installations. -Integration of the Dynamic Discount Solutions with various operator network nodes in multivendor setups i.e Ericsson, ZTE, Huawei, NSN etc. -Configuring of the software solutions to adapt the customer telecom environment. -Daily pro- active support of deployed systems using systematic call logging system (Jira). This usually involves route cause analysis for problems reported, addressing the problems until closure of issues is achieved to the satisfaction of the customer. -Performing system upgrades for customers when new versions and updates are required.

-Deployment of mobile solutions for Mobile Operators across Africa. -Responsible for the deployment of Radio Network and Transmission Planning solutions (Asset3G, Connect, Direct, Advantage) on the GSM / GPRS / UMTS / Wimax / CDMA technologies. -Conducting customer training on RF planning and optimisation tools. -Deployment and Support of Radio Network Optimisation tools and Post Processing tools (RANOPT). -Deployment and support of Oracle database back end for Radio network Planning, Transmission planning and Radio Network Post processing tools. -Training Radio Network Planners on Aircom's Radio Network and Transmission Planning tools. -Product support (1st and 2nd line) to customers -Responding to Customer raised UTS calls and resolving these within the specific SLA resolution time. -Keep the customer in the loop on a regular basis, particularly when a complex UTS call is being analysed. -Ensure customers are up to speed with the latest AIRCOM developments and Radio Engineering solutions. -Customer training on Aircom's Mobile Engineering solutions. -Identification of customer upgrades, on-site support, training needs- feedback this to Account Managers. -Maintain contact with AIRCOM UK support team in order to stay abreast of new developments, tools, processes etc. -Work as part of the team and assist with the on-time delivery of products to customers -Generation of requirements and acceptance documents, during projects. Projects Undertaken Deployment of various telecom grade solutions for operators across Africa with operators namely Warid Uganda, Cell C, MTN Nigeria, Essar Kenya, Mascom Botswana, Unitel Angola and MTN Swaziland. The projects were all deployed with a 100% on time and schedule records. training was also offered with some of the projects.

-Being one of the the first 4 local Engineers for ZTE in Zimbabwe, I was responsible for a BSS expansion project for Econet Zimbabwe in the Matabeland Region. -The After sales Engineer was then an all encompassing position from planning of Ericsson BTS to ZTE BTS swap outs, new site roll outs, cell planning, multivendor integration to Ericsson Core Network (Media Gateways). -Responsible for the installation, configuration, testing, debugging and commissioning of the GSM / GPRS BSS and OSS equipment. -Multivendor Integration with the Ericsson Core network. -Network Management of Nodes using the NetNumenG platform. -Network performance management and monitoring. -Data analysis and KPI thresholds monitoring. -Network operation and maintenance, SLA monitoring and reporting. -Operation support Subsystem (OSS) Commissioning and configuration e.g. Solaris storage servers installation and configuration, Oracle database installation and configuration. - LAN and WAN configuration for operators Network Management Systems (NMS) e.g. CISCO routers maintenance and configuration, Configuration of Windows 2003 based servers. Projects undertaken Econet Zimbabwe Ericsson to ZTE network swap- out. -Received training in China at ZTE University or GSM BSS Network Engineering

-Designing end-to-end ICT hardware and software solutions for mobile operators for the Huawei GSM and 3G UMTS products with emphasis on network security, performance, reliability, scalability and future evolution. -Solutions design and management including preparation of technical proposals, engineering proposals, dimensioning diagrams, response to RFPs etc for GSM and UMTS solutions. -Close follow up on 3GPP Standards and specifications to understand the building blocks of GSM and UMTS solutions. -Interfacing with the decision making staff of key service provider accounts in all the presales work in communicating our products’ solutions and supporting the sales team to bring wireless products to the market. -Pre-sales Contracts Management for Local projects. This entails generally coordinating the total solution for multi-product mobile solutions, but with core specialisation in GSM and UMTS end to end solutions design. Projects Undertaken: Designing and scoping of the Telecel BSS and Core network expansion 2005. Designing and scopping of the NetOne Core and BSS expansion 2005/2006

Organizational Behavior, Enterprise Information Systems, Business Ethics, Economics, Strategic Marketing