huda muhammad

systems analyst

About

Systems analyst and project manager who started as an IT analyst and quickly rose to IT service team lead based on the efficiency of work, ability to mentor and handle multiple projects simultaneously. Moved to a technical role after 3 years in a management and leadership position, to gain knowledge and experience in systems administration and engineering. Current role involves creating business cases for the deployment of servers across 40 countries, managing vendor and management communication and implementing backup solutions for more than 30,000 users.

Country

united arab emirates

City

united arab emirates

Industry

oil & energy

Skill

presentation skills, information technology, windows server, sharepoint, computer architecture, sccm, active directory, data center, itil, windows, software installation, microsoft sql server, troubleshooting, incident management, software documentation, team management, system administration, team leadership, visio, engineering, powershell, programming, microsoft office, budgeting, embedded systems, it operations, program management, testing, bmc remedy, network administration, training, change management, c++, technical support, project planning, management, simulations, vpn, project management, teamwork, research, servers, transact sql, computer engineering, system deployment, analysis, it management, automation, it service management

Experience

it services engineer

schlumberger

2010-4 - 2014-3 · 4 yrs

it service desk team lead

schlumberger

2011-7 - 2014-3 · 2 yrs 9 mos

* Manage a team of ten employees towards achieving monthly and annual KPIs. Report team targets through professional presentations to the management. Perform performance reviews, mentor and train the team. Evaluate the quality of the team’s tasks, and complete incident, change and problem management for end-user issues. Use BMC Remedy as a tool to implement ITIL within the service desk. * Projects: * Language queue update for the call center application * Initiated and implemented an employee recognition and appreciation award * Automated the creation of monthly reports from raw data using MS Excel macros * Designed, implemented and documented an IT support model for a new process and completed training sessions for IT personnel as well as end-users globally * Developed training and instruction manuals for the service desk, onsite IT and end users to ensure the IT support model is implemented smoothly * Created monthly performance reports using Tableau and MS Excel for the teams’ performance

it service desk analyst

schlumberger

2008-9 - 2011-4 · 2 yrs 8 mos

* Analyze, troubleshoot and communicate incidents with end users’ systems. Provide high quality customer service and attend training sessions to keep abreast with the recent technologies being implemented. * Projects and accomplishments: * Mastered applications like Microsoft SCCM, HP Connected Backup and BMC Remedy and promoted to being the application champion within first year of employment * Trained new hires for customer service, communication skills and technical troubleshooting

research and teaching assistant

american university of sharjah

2006-5 - 2008-6 · 2 yrs 2 mos

* American University of Sharjah (Sharjah, United Arab Emirates) * Conducting research with professors in the Computer Engineering department and documenting the results * Assisting lab instructors with the organization of lab classes and testing of lab assignments * Courses I have assisted with: C++,Embedded Systems,VLSI design, Digital Systems and Computer Architecture.

systems analyst

schlumberger

2014-4 - Present · 12 yrs 6 mos

Schlumberger is the world's leading provider of technology for reservoir characterization, drilling, production, and processing to the oil and gas industry. Working in more than 85 countries and employing people who represent over 140 nationalities, Schlumberger supplies the industry's most comprehensive range of products and services, from exploration through production and integrated pore-to-pipeline solutions for hydrocarbon recovery that optimize reservoir performance.Apply for a position with us at careers.slb.com