Hridul Gupta

Spearheaded the ideation, strategy and development of Intellisuite product for Intelligent Document Processing and Automation. R&D on several key home-grown production-grade AI models for intellisuite for detecting document information to manage the entire document lifecycle using AI. - Key-value pairs and checkboxes - Signatures, stamps, logos, headers - Tables layout and line items - Document quality - Document layout - Document classification Production deployment and onboarding of large public sector and commercial customers on Intellisuite products and business process optimization to bring value, including: - Child Care and Parent Services - Voter Registration - Professional Licensing Boards - Department of Early Care and Learning - Cannabis Licensing - Family Services - Utility Assistance - Safety and Professional Services Clinical Trials AI Prediction of primary completion date of ongoing heme and solid cancer clinical trials with high degree of confidence for large pharma customers using AI models with explainability of the predictions and lookalike trials ML models for better consumption of AI insights by business users

Projects during COVID-19 with a profound influence on the human experience - COVID-19 Chatbot for Small Businesses: Reduced the impact of COVID-19 on Small Businesses with a dynamic, AI powered chatbot focused on adaptability to help address a surge in relief loan applications. The AI chatbot was equipped with knowledge bases, personalised recommendations, and performance guarantees to significantly reduced call volumes, providing clear guidance to users navigating the application process for major state funded program categories to mitigate risks for small businesses across the US. - AI Powered Content Management System (CMS): Identifying, scrapping, indexing and scoring the most critical content from key websites relevant to small businesses owners to continually operate in COVID-19 pandemic situations and surfacing the content timely on a centralized CMS for recommendations and consumption Sportalytics Sports analytics and insights product with home-grown machine learning models that provide insights to players and sports teams based on their performance measurements to help them improve their sports performance as well as their training using both quantitative structured data collected as well as unstructured data feeds such as videos.

- Security Analytics & Insights Architected and developed the end-to-end Security Data Warehouse (SDW) with enterprise security, compliances and scalability to store the highly confidential data about system security posture such as vulnerabilities, bugs, non-compliances, etc. Performed advanced analytics, realtime and ad-hoc reporting on top of the SDW to provide 360-degree view of security posture across the Organization. - Smart Asset Condition Monitoring Managed and lead a team that developed a high-end web-application powered by computer-vision AI models and photogrammetry that helped the city administration staff maintain and record asset conditions. The system captures 360-degree visual inventory (with a camera mounted car) of city assets such as fire hydrant, street signs, trees, manholes, etc and runs in-house computer vision AI models to identify the condition, locate, geo-tag, and create a searchable street-view interface of the entire city. - Document AI for State Licensing Agency Reduced the rejection rate by 30% for new and renewal application for alcohol & beverage licenses with in-house developed document understanding AI models that extracted document classification, data and performed validations on scanned paper documents bringing in a high degree of documentation and reducing agency staff work load Other Business oriented product prototypes using advanced vision & language ML models: - Detecting and matching vehicles across video feeds in real-time setting - Telemedicine based on visual, textual and behavioural user interactions - Verification of REAL ID - Civil Unrest Sentiment Analysis & Prediction - Patient health deterioration and ICU readmission prediction with large transformers Established the AI business unit, assuming key responsibilities encompassing candidate screening and shortlisting, recruitment, onboarding, technical training, and direct reporting duties.

- Digital Marketing Optimization: Managed a team to implement decision boards, advanced analytics and forecasting to steer the marketing strategy group towards enhanced e-commerce performance understanding, focused on establishing key performance indicators (KPIs) related to e-commerce traffic and conversion funnel performance.

- Customer Analytics and Lifetime Value Modeling: Lead the development of multiple machine learning models predicting customer churn, cross-sell opportunities, cost-to-serve, and margins, utilizing Monte-Carlo simulation ensemble for precise Customer Lifetime Value (CLTV) estimation. - Personalized Cross-Sell Strategy: Lead the development of a machine learning classification model to revolutionize cross-selling strategies, resulting in a $1.5M sales increase. - Customer Retention Enhancement: Lead the design and strategy to enhance customer retention by identifying key drivers of churn through hypothesis testing, driver analysis and business actions leading increase in recurring renewals over $11M. - Hyper-Personalized Marketing Campaigns: Lead a team and executed over 600 email and app campaigns using ML-driven customer segmentation models, ensuring strict compliance with privacy laws and generating a substantial impact of $2.1M in top-line revenue. - Leading delivery of business ad-hoc and advanced analytics requests from customer's Analytics COE

- Customer Engagement Insights: Conducted comprehensive analysis supporting marketing strategy, influencing the purchase cycles of over 200K customers. - Competitive Analysis and Benchmarking: Web scraping and analysis for competitive e-commerce price and inventory benchmarking, reducing time to insights by 50% across 10K products. - Delivery of ad-hoc analytics requests from several business units of a global Fortune 500 organization with a TAT of 1-2 business days

Telecommunication Network Architecture, Mobile services, and Internet Architecture