Rasaki Onile-Ere

Founder of the DOWNTIME Book Series and Mindfulness Zones concept, focused on workplace focus, resilience, sustainable performance and human-centred operational improvement. This work complements a core career in IT operations, service delivery and infrastructure leadership by applying systems thinking, Lean Six Sigma principles and practical wellbeing tools to workplace performance.

Delivered client-facing IT consultancy, technical systems support, infrastructure design, endpoint support, service transition and operational troubleshooting through an owner-managed consultancy vehicle. Supported SMEs, private clients and public-sector-style environments with practical technology solutions, service delivery and user support. Key responsibilities and achievements: - Built practical IT environments from the ground up for small business and client settings, including infrastructure setup, endpoint configuration, remote access, permissions, software deployment and support processes. - Delivered infrastructure consultancy, design and implementation covering virtual machines, Active Directory, user access, endpoint support and operational troubleshooting. - Managed incidents, service requests, changes and problem tickets across varied client environments. - Supported service transition, mobilisation, decommissioning activity, user training and operational documentation. - Used structured and AI-assisted problem-solving methods to analyse technical issues, compare options, document solutions and improve client recommendations. - Managed client engagement, expectations and delivery quality, including SLA review, deliverables matrices and contract change notice support.

Managed local IT function supporting UK operations within a manufacturing and office environment, ensuring availability, stability and security of on-premise and cloud-connected systems. Responsible for infrastructure operations, VMware/ESX virtualisation, servers, storage, backups, network equipment, ERP support coordination, service delivery, incident escalation, operational documentation, team support and alignment with Littelfuse corporate IT standards. Key responsibilities and achievements: - Managed local IT operations supporting a manufacturing site, ensuring reliable service delivery across infrastructure, business systems and user support. - Acted as the primary escalation point for complex and business-critical incidents, coordinating local troubleshooting, corporate IT engagement and vendor resolution. - Oversaw on-premise infrastructure including VMware/ESX virtual environments, servers, storage, backups, file services, network equipment, patching and lifecycle maintenance. - Supported ERP and site-specific service continuity by coordinating technical dependencies between local operations, corporate IT and external suppliers. - Built and strengthened local IT operating capability by improving infrastructure documentation, support processes, asset records, escalation routes and operational procedures. - Recruited, onboarded and supported IT team members, including contributing to hiring decisions, setting expectations, allocating workload and providing technical guidance. - Used structured problem-solving, evidence gathering and AI-assisted analysis to investigate complex technical and operational issues, improve documentation and support better decision-making. - Strengthened compliance with Littelfuse IT policies, processes and security standards through documentation, asset records, operational procedures and audit support - Supported local and global IT initiatives, audits and infrastructure projects aligned to business and IT Operations requirements

Led technical support for university business application systems, supporting availability, resilience, functionality and user experience across complex production services. Worked with internal IT teams, users, suppliers and technical specialists to resolve incidents, manage escalations, support upgrades and improve service reliability. Key responsibilities and achievements: - Supported production business application services, including security, disaster recovery, capacity planning, performance, service levels and supplier relationships. Managed complex incidents and problems escalated by IT teams using ITIL-aligned processes. - Coordinated with third-party suppliers to report, analyse and resolve defects, patches, fixes and upgrades. - Supported operational risk reduction by analysing processes, documenting procedures and implementing corrective actions. - Improved user experience by contributing to technology evaluation, service improvement and system reliability initiatives. - Maintained service documentation, capacity information and operational procedures to support continuity and resilience. - Used structured problem-solving methods to investigate complex incidents, identify root causes, coordinate supplier input and reduce recurrence risk. - Supported service improvement by documenting operational processes, clarifying escalation routes and improving knowledge transfer between application support, suppliers and wider IT teams.

Delivered client-facing IT consultancy, technical systems support, infrastructure design, endpoint support, service transition and operational troubleshooting through an owner-managed consultancy vehicle. Supported SMEs, private clients and public-sector-style environments with practical technology solutions, service delivery and user support. Key responsibilities and achievements: Delivered infrastructure consultancy, design and implementation covering remote access, endpoint support, virtual machines, Active Directory, permissions and software deployment. Managed incidents, service requests, changes and problem tickets across varied client environments. Supported service transition, mobilisation, decommissioning activity, user training and operational documentation. Provided troubleshooting and solution development across connectivity, configuration, access, endpoint and application issues. Managed client engagement, expectations and delivery quality, including SLA review, deliverables matrices and contract change notice support.

- Evaluating and testing of new applications - Training colleagues and user on systems changes and software application. - Management, planning and development of Windows Server systems - Server configurations and day to day operations - Automating systems operations using scripting languages - Providing specialist support for Museum teams, including those working with Multimedia, web, exhibition/gallery technologies - Supplier engagement vetting and coordination - Systems documentation - Managing externally provided services, acting as the liaison with between the Museum's Service Providers and the Museum; and - Providing system statistics and system management recommendations - Helped build a more structured endpoint lifecycle management capability from the ground up by supporting the move from legacy imaging and systems management tools to LANDesk-based operating system deployment, software distribution, patching, reporting and asset management.

Troubleshoot and resolve Network services on TCP/IP. Provide secondary support for LAN administration. Deploy new hardware, and evaluate new software & security risks. Manage user and computer accounts in Active Directory and Open Directory. Training new employees. Install, maintain and administer databases including performance monitoring and tuning Administer exchange 2003 and 2010 mailboxes. Install and configure WSUS, DHCP, DNS, IIS, WINS, and RAS. Provided 2nd line support to 1000+ users on Windows XP, Office products and Apple OSX Operating System. Build and maintain Windows servers; and applying patches in accordance with company procedures).