Mohamed Sobhy

✅ Leading Talent Strategy: technical/non-technical hiring across ME, managing internal transfers, promotions, and succession planning. ✅ Design intuitive organizational structures, including reshaping job titles and roles to align with strategic goals. ✅ Lead internal mobility programs transfers, promotions, and succession planning to optimize talent deployment. ✅ Create and maintain job descriptions and competency frameworks, ensuring clarity, fit, and fairness across roles. ✅ Drive strategic workforce planning proposing new units or titles to support growth and enhance service delivery.

 Managed full-cycle hiring for technical and non-technical positions.  Hire Senior Med, Managerial positions, And Technical positions.  Enhanced ATS documentation and database management.  Provided recruitment analytical reports to HR Director.  Implemented Competency-Based Interview techniques.  Conducted exit interviews and developed retention strategies.  Organized internal and external company events.  Onboard new employees and sourced technical positions.

o Manage team of 6 members, Coach, Train and Support them to achieve our targets. o Train new team members and make a quality check on them o Attend all the calibration interviews with “Top Managements and Clients” o Design and implement overall recruiting strategy o Develop and update job descriptions and job specifications o Prepare recruitment materials and post jobs through all channels. o Monitor and apply HR recruiting best practices o Provide analytical and well documented recruiting reports to the rest of the team • Side Tasks: • Help TA team be recommending “Senior Med & Managerial level “Candidates To fill the open possessions. • Use my Multinational experience by sharing overall business recommendations To my Managers, Section heads And Top Management. .

o Recruit and Guide a Team of 4 members. o Focusing on Mass Hiring and supporting Fresh recruiters. o Attend Clients calibration meetings. o Source and screen CVs. o Attend Weekly and Monthly Meetings with Hiring Managers. o Set Hiring Strategy to team members due to their capabilities. .

o Managing team of 4 members, Coaching & Training. o Provide Recruitment analytical reports o Develop & update job descriptions and Job specifications o Prepare & Develop Recruitment materials, tests and job posts o Monitor and apply HR recruiting best practices ( COPC ) o Attend Kick off Meeting to set plans for lunching new projects. o Create tests that match new project criteria. o Support Business Development team with Annually Surveys. o Support Employee Engagement team in Closing Projects & Employee retention. o Support Assessment Team with Employee internal transfer process. .

o Sourcing for different possessions through All Social Media Channels. o Reviewing CVs and screening CVs o Manage Data base, ATS System ( SAP system ) o Interviewing candidates online and Onsite Interviews. .

Responsibilities: • Receive and Promptly Respond to Customer Queries • Research and identify solutions to software and hardware issues • Ask customers targeted questions to quickly understand the root of the problem • Track computer system issues through to resolution, within agreed time limits • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) • Provide prompt and accurate feedback to customers • Follow up with clients to ensure their devises are fully functional after troubleshooting .

I dealt with customer through PDV Queue and 888 customer service during this period.