Hema Patel

Officer- Global HR Direct @ Ericsson

About

🎯 𝗛𝗥 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 | 𝗦𝗔𝗣 & 𝗛𝗥𝗠𝗦 | 𝗧𝗮𝗹𝗲𝗻𝘁 𝗔𝗰𝗾𝘂𝗶𝘀𝗶𝘁𝗶𝗼𝗻 | 𝗛𝗥 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 I’m a proactive and detail-oriented HR professional with over 2+ years of experience in HR operations, payroll management, onboarding, recruitment coordination, and employee engagement. I’ve worked in both corporate and startup environments, handling everything from resolving employee queries to managing full-cycle recruitment and optimizing HR processes using SAP, SuccessFactors, and HRMS tools. ✅ Key Skills: HR Operations (Onboarding, Payroll, Exit) Recruitment & Interview Coordination SAP HCM | SuccessFactors | HRMS Attendance & Policy Management Employee Support & Engagement

Country

India

City

Gurugram

Industry

Information Technology & Services

Skill

Time Management, Process Excellence, Escalation Resolution, Service Delivery, Query Resolution, HR Service Delivery, HR Operations, Operations, Hiring Practices, Training and Development (HR), Sourcing, Hiring, SAP Successfactors, Attention to Detail, New Hires, Confidentiality, Sensitive Information, Presentations, Compensation & Benefits, Policies & Procedures

Experience

Officer- Global HR Direct

Ericsson

2025-9 - Present · 1 yr 1 mo

Gurugram, Haryana, India

HR Direct

Ericsson

2023-7 - 2025-9 · 2 yrs 3 mos

Gurugram, Haryana, India

1) Resolved over 200+ payroll, attendance, and HR policy-related queries with 98% accuracy, improving employee satisfaction. 2) Utilized SAP, SuccessFactors, and HRMS to streamline query resolution and enhance HR operations. 3) Maintained employee records and HR data logs ensuring compliance with SOPs and audit standards. 4) Promoted HR self-service platforms by guiding employees and managers, increasing adoption and efficiency. 5) Contributed to updating HR documentation based on real-time feedback from employees.

Human Resources Intern

Confederation of Global Innovators - CGI®

2022-5 - 2022-7 · 3 mos

1) Supported end-to-end recruitment processes including job postings, candidate screening, and interview coordination. 2) Streamlined applicant tracking systems, which helped reduce hiring cycle time. 3) Collaborated with hiring managers to align job descriptions with position requirements.

Sales And Marketing Intern

LG Electronics

2018-10 - 2018-11 · 2 mos

Raipur, Chhattisgarh, India

1) Participated in retail-level customer engagement and in-store promotional campaigns. 2) Provided product support and resolved customer queries during product demonstrations.