Hoàng Lương Trung

Proactively identified and developed new customer sources through partner channels such as auto showrooms and car dealerships, expanding the customer pipeline for retail banking products. Built and maintained strong relationships with partners to drive consistent lead generation and enhance sales opportunities. Collected, reviewed, and guided customers in completing loan application documents, ensuring full compliance with internal policies and banking regulations. Conducted thorough assessments of customer profiles, including credit history, financial capacity, and collateral assets (e.g., vehicles), to support the credit approval process. Provided end-to-end customer support throughout the loan lifecycle, from initial consultation to disbursement and after-sales service, ensuring a smooth and professional customer experience. Addressed customer inquiries and resolved issues promptly, maintaining high levels of customer satisfaction. Actively cross-sold credit and insurance products to maximize revenue opportunities and meet sales targets. Demonstrated strong sales acumen, negotiation skills, and the ability to work effectively in a target-driven environment.

Identified and approached potential B2B clients with needs in recruitment outsourcing, payroll, and HR management services across various industries. Developed and maintained a strong client pipeline through multiple channels including cold calling, networking, referrals, and LinkedIn outreach. Consulted clients on tailored HR solutions such as mass hiring, staffing solutions, and end-to-end recruitment services based on their business needs. Prepared proposals, quotations, and service agreements; negotiated terms and closed deals to achieve monthly and quarterly sales targets. Coordinated closely with internal recruitment teams to ensure timely delivery of candidates and service quality in line with client expectations. Managed client relationships throughout the service lifecycle, ensuring high satisfaction and identifying opportunities for upselling and cross-selling additional HR services. Monitored market trends and competitor activities to propose effective sales strategies and improve service offerings. Consistently achieved/exceeded sales KPIs related to revenue, client acquisition, and account growth.

Follow Up Officer - UOB Bank Project Managed and monitored complex customer requests that required extended processing time, ensuring all cases were tracked accurately and handled within agreed timelines. Handled escalated cases that could not be resolved at the first point of contact, conducting in-depth follow-ups and coordinating with relevant departments to drive resolution. Worked closely with cross-functional teams (operations, back office, and other stakeholders) to ensure customer issues were resolved in compliance with committed Service Level Agreements (SLAs). Maintained proactive communication with customers by providing timely status updates, confirming resolutions, and ensuring a positive customer experience throughout the process. Identified recurring issues and provided feedback to improve internal processes, contributing to enhanced service efficiency and customer satisfaction. Demonstrated strong problem-solving skills, attention to detail, and the ability to manage multiple cases in a fast-paced environment.

Assisted Relationship Managers in delivering high-quality customer service, including consulting and supporting individual clients on banking products and financial solutions tailored to their needs. Actively participated in internal sales campaigns, contributing to the promotion and cross-selling of retail banking products such as savings accounts, loans, and digital banking services. Handled daily operational tasks including receiving, reviewing, and updating customer information and documentation to ensure accuracy and compliance with internal procedures. Collaborated with team members to improve customer experience and streamline service processes within the branch. Demonstrated strong adaptability and a proactive attitude in a fast-paced banking environment, consistently completing assigned tasks effectively and on time. Achievement: Recognized by supervisors for outstanding internship performance and contributions to business development support activities.

Academic Achievements Outstanding Student Role Model at Faculty Youth Union Level (2023, 2024) Five-Good Student Award at Faculty Youth Union Level (2023) Excellent Academic Encouragement Scholarship – Semester 3, 2021 Good Academic Encouragement Scholarship – Semester 1, 2022 Excellent Academic Encouragement Scholarship – Semester 1, 2023 Excellent Academic Encouragement Scholarship – Semester 1, 2024 Graduation Thesis Scholarship – Semester 3, 2024