(Howie) ZhengHao Chen

- Achieved 95%+ on-time delivery (2017–20) for $50M+ materials through daily supply/demand analysis and cross-functional alignment with Sales/Manufacturing, ensuring priority order fulfillment - Developed decision frameworks for end-of-life (EOL) products and supply exceptions, reducing excess inventory by 18% - Partnered with 10+ cross-functional teams (Sales, Engineering, QA) to resolve critical supply chain bottlenecks - Led crisis response for Embedded Processing products during 2020-2021 chip shortage, single-handedly managing 25% of customer escalations while ensuring continued service for majority of strategic accounts

- Partnered with 10+ cross-functional teams (Sales, Engineering, QA) to resolve critical supply chain bottlenecks - Led crisis response for Embedded Processing products during 2020-2021 chip shortage, single-handedly managing 25% of customer escalations while ensuring continued service for majority of strategic accounts

- Achieved 95%+ on-time delivery (2017–20) for $50M+ materials through daily supply/demand analysis and cross-functional alignment with Sales/Manufacturing, ensuring priority order fulfillment - Developed decision frameworks for end-of-life (EOL) products and supply exceptions, reducing excess inventory by 18%

- Manage daily operations of the company’s International Export Department of four people - Experienced in Customer Service/Account Management - developed strong, on-going relationships with customers and service providers - Provide practical problem solutions caused by unexpected events under extremely time critical circumstances - Manage over 100 vendors/carrier, including price negotiation, performance review and project implementation

- Proven achievement of analyzing existing systems and processes to devise cost & time-saving enhancements - Created a vendor cost saving plan with a realized annual savings of $200,000+ by data analysis