Houssam I.

Developing standard operating procedures across the department to ensure import coordinators are adhering to the core values of the company while performing their duties efficiently and effectively. Monitoring expenses, including freight charges and duties, to ensure that shipments are delivered within budget, while contributing to the overall financial success of the company and to maintain profitability as reflected in the profit and loss (P&L) statements. Communicating with customs brokers to ensure compliance with import regulations and to resolve any customs-related issues, in a manner that maximizes cost savings. Keeping up to date with industry developments, new technologies, and emerging markets, to identify opportunities for growth and innovation. Developing and maintaining relationships with key suppliers, carriers, and customers, to build a strong network and ensure repeat business. Supervising a team of import coordinators and providing training and support as needed, to maximize their productivity and effectiveness.