Hossam Wasfy

• Represented the company at Seamless Saudi Arabia 2025, engaging with enterprise and SME prospects across the GCC market. • Conducted live demonstrations of cloud communication and call center solutions. • Generated qualified B2B leads and initiated strategic partnership discussions. • Strengthened brand presence and expanded regional business opportunities. • Managed on-site lead qualification and follow-up strategy post-event. • Contributed to pipeline growth through high-value prospect acquisition.

Delivered exceptional customer experiences by understanding customer preferences and recommending suitable products. Assisted in increasing sales performance through consultative selling, product knowledge, and relationship building. Managed customer inquiries, resolved complaints professionally, supported merchandising activities, and contributed to inventory operations while maintaining high store presentation standards.

Provided expert travel consultation for international and domestic clients, supporting flight bookings, ticket modifications, cancellations, and itinerary planning. Worked extensively with Amadeus and airline booking systems to optimize customer experience and improve booking efficiency. Handled customer concerns proactively while maintaining high satisfaction levels through effective communication and problem-solving.

Supported international customers with hotel reservations and booking modifications using Agoda systems. Delivered multilingual customer service, handled post-booking requests, and ensured a smooth customer experience through effective communication and issue resolution.

Managed customer travel requests across multiple airline reservation systems including Amadeus, Sabre, Galileo, and Farelogix. Provided support through calls, emails, and chats while ensuring compliance with airline policies and maintaining high standards of customer service, accuracy, and data privacy.

Led sales activities by promoting products and services to prospective and existing customers, building strong client relationships, and contributing to revenue growth. Focused on achieving sales targets, improving customer engagement, and supporting business objectives through effective sales strategies and communication skills.

Studied Chemistry at the Faculty of Education, developing analytical thinking, problem-solving abilities, attention to detail, and strong research skills. The academic experience also strengthened communication, adaptability, and the ability to work under pressure and manage responsibilities effectively.