Hoss Ghaffari

• Spearhead strategic planning and execution to drive company growth and market presence, ensuring alignment with business objectives and client needs. • Oversee the development and delivery of comprehensive marketing solutions, including Blog Writing and Content Strategy Services, SEO and Technical Audits, and Social Media Management. • Lead a talented team of marketing professionals in crafting data-driven strategies that enhance brand visibility and customer engagement. • Implement effective Paid Media Advertising campaigns to maximize reach and ROI. • Foster long-term client relationships by providing insights and solutions that drive business results and improve ROI. • Guide the creation and implementation of scalable marketing campaigns, leveraging analytics to track performance and adjust strategies for maximum impact. • Provide expert CRM & Marketing Management to streamline customer interactions and optimize marketing efforts. • Collaborate with cross-functional teams to develop content that resonates with target audiences and aligns with the brand voice and vision. • Conduct Content Marketing Workshops and Courses to educate and empower teams in effective marketing practices. • Enhance user experience and brand aesthetics through Web UI/UX and Graphic Design services.

• Organized and facilitated Scrum ceremonies for Cloud Engineering and DBA teams • Acted as RTE to organize and prepare for PI Planning sessions and review team roadmap KPIs • Provided weekly project status reports on timeline, blockers, and risks to senior leadership • Collaborated with Agile Coaches and Leadership to create and optimize best practices • Acted as an Agile change agent to coach teams, monitor performance, evaluate KPI metrics, implement best frameworks, optimize processes, and draft Agile artifacts for training workshops • Worked with senior leadership and management to develop strategy and product roadmaps

• Organized and facilitated Scrum ceremonies for Salesforce and MIO/MSS (Material Inventory Ordering and Servicing Systems) all 3 teams • Partnered and collaborated with Project Managers and Agile Coaches in the Agile CoE to create and optimize best practices • Acted as an Agile change agent to coach teams, monitor performance, evaluate KPI metrics, implement best frameworks, optimize processes, and draft Agile artifacts for training workshops • Worked closely with senior management and leadership to remove blockers for the teams

• Drove all Scrum ceremonies for the Cloud Connectivity, Networking, and Software Delivery teams • Provided traditional project management support by creating detailed project plans and timelines • Reported and presented project status reports to VPs and Execs in MBR meetings • Improved processes, optimized Velocity, identified anti-Agile patterns within the org • Facilitated Scrum of Scrum meetings and provided Agile Coaching expertise to the Agile COE • Drove cleaning the team Backlogs and defined Initiatives/Epics to create Product Roadmaps

• Ran Scrum ceremonies for all 3 teams in the Order Management platform • Improved processes, optimized Velocity, identified anti-Agile patterns within the org • Provided Agile Coaching consultation for Initiative/Feature writing and Quarterly planning • Organized and managed work for an offshore team of 10 members • Provided training and held workshops on Agile topics and best practices • Ran weekly program level status update meetings to ensure cross-org alignment

• Coached an offshore team of 16 working on 4 projects in the RF (Radio Frequency) org • Evaluated team and org Agile maturity and provided in-depth assessment with next steps • Organized, facilitated, and conducted all Scrum ceremonies for the team • Created and conducted training workshops for the team on Agile topics and best practices • Provided coaching and mentorship to senior management where appropriate • Aced as a change agent within the org to identify gaps in processes and improvement ideas • Collaborated with senior product management on creating and maintaining the product roadmap • Compiled and delivered comprehensive reporting on Agile metrics to help optimize performance

• Coach and mentor network supply chain leadership on Agile and Lean methodology frameworks • Run the SoS and CoE meetings to build and grow the Agile practice knowledge base • Assess org Agile maturity and help align leadership with all teams in terms of mindset and goals • Collaborate with architects, product management, and leadership on building a product roadmap • Conduct workshop sessions and teach multiple teams on Agile and Lean topics and principles

• Coached and mentored IT development teams on Agile best practices and improve processes • Partnered and collaborated with senior management from different ARTs to help adopt Agile • Drove Agile transformation across the organization by identifying roles and implementing SAFe • Acted as SME for SoS and CoP meetings to centralize and standardize Agile practices • Facilitated BRP meetings and ensure alignment across Portfolio, Solution, and ART levels • Captured and monitored team performance and provided improvement expertise on Agility

• Coached and mentored a newly formed team for the IoT hub replacement project • Drove Scrum ceremonies and organizational transformation from Waterfall mentality to Agile • Implemented Scaled Agile using SAFe 4.5 by identifying roles and coaching senior management • Acted as a project manager to provide timeline estimates and coordinate milestone releases • Collaborated closely with management to build and maintain the portfolio backlog and roadmap • Acted as a servant leader to remove impediments and provided expertise to maximize velocity

• Coached the Enterprise CRM team on Agile best practices to improve team velocity, optimize deployments, achieve sprint goals, and increase collaboration • Remotely drove all Scrum ceremonies for the Salesforce IT product team via teleconferencing • Acted as servant leader to remove impediments and improve on current processes for efficiency • Standardized Agile practices across the organization, assisted with implementing scaled agile, and provided training and workshops for Scrum teams