HONGSHUN PAN

Ektello, LLC - Logistics Claims Manager (assignment @ Samsung Electronics America)

Launched a new CBP Bonded Warehouse from zero, collaborating closely with CBP, airline cargos, and last-mile delivery carriers to provide best-in-class customer service. • Established and managed a new Return Merchandise Authorization (RMA) processing hub, overseeing SHEIN reverse logistics. • Overseeing all operational and administrative functions of the Distribution center. Ensure compliance with DOT, OSHA, Customs, and all other regulations. • Leveraged key metrics and KPIs to drive productivity and cultivated an open, feedback-rich culture by managing employee performance and development

• Managed comprehensive branch operations, including Order Management, Customer Service, Freight Claims, Reverse Logistics, and Inventory/Warehouse Operations, ensuring high quality standards and customer satisfaction • Optimized existing outbound logistics by strategically designing new delivery routes, which led to a 23% reduction in freight costs • Led the interview process, hiring and training of personnel regarding tools, tasks, and safety procedure for all personnel for the Dallas Branch. • Conducted financial report analysis and managed branch accounting to control costs and support operational success.

• Work closely with USDA and Oversee warehouse operations，Hire, train and supervise warehouse staff and truck drivers. • Assist Plant Manager assigning personnel to designated workstations. Ensure seamless team coverage during absences or peak periods. • Reconfigured warehouse layout , improve Inventory management to reduce cost and improve efficiency • Coordinate operations, customer service and third-party dispatch to ensure timely delivery of product and ensure customer satisfaction. • Operate forklift and other basic lifts and labor-saving devices.