Hong Heng

Self-starter that anticipating needs of team members in the office. Providing guidance for new team members regarding office and firm policy by guiding new staff and intern class in their transition. Oversaw that all office and kitchen supplies and maintain a cleanly, organized office space while staying in budget. Worked cross-functionally with PIC, marketing, and other stakeholders to coordinate office events and ensure the successful completion of projects, task, and events. Coordinated and planned multiple events with over 90 attendees to each event. Maintained a cordial and inviting atmosphere to assist clients and visitors of the office.

Anticipating the guests' needs and desires to give expert and high-level of customer service. Ensuring that the daily goal is met and exceeded with the ability to upsell and facilitate upselling trend with team members. Greeting guest and ensure attention to detail in regards to guest needs and restrictions. Maintained operational performance with skillful handling of opening and closing tasks. Handled escalated problems to improve customer relations and recapture lost revenue opportunities. Maintaining and establishing organizing habits in the dining room and other area of the restaurant is presentable and organized for influx of customers.

Balanced instruction with adequate teaching and exploration time with development of social, physical and academic skills through guided activities. Supported junior teachers with regular feedback and targeted coaching. Collaborated with faculty and administrators to promote school values and foster overall wellbeing of student body. Evaluated student work to monitor progress and identify learning gaps. Communicated with parents on student progress, potential challenges and ways to foster engagement and academic success.

Boosted annual sales with establishment of partnerships with local community for events and community fundraising activities that established future returning partnerships. Supported recruiting, training and professional development efforts under direction of owners. Reviewed consumer trends to forecast sales and streamlined inventory purchasing requirements. Maintained operational performance with skillful handling of opening and closing tasks. Handled escalated problems to improve customer relations and recapture lost revenue opportunities that saw recurring clientele.

Generated over $2 million in Supplemental Nutrient Assistance Program (SNAP) benefits by planning and executing SNAP enrollment events for over 1,300 students. Increased student application by 500% from the last year. Oversaw a team of half-dozen interns and delegated tasks, while developing partnerships with different campus departments and county entities. Created a infrastructure, including screening tools and list of contacts, for the continuous growth of the the program. Developed marketing strategies to outreach to students and campus partners. Advocated for students regarding their cases, including contact social workers and educating students on their rights. Publicized the need for the CalFresh/SNAP program in higher education.

Taught students from various ages (K-12) on English, mathematics, science and history. Mentored students by assisting them in developing personal, emotional, social and academic skills. Developed personalized in-depth and focused lesson plans for one-on-one learning sessions. Planned and executed large classroom lesson plans for English-learners, sciences and mathematics. Held conferences with students and parents on the student’s progress and to deal with any concerns from both parents and students. Coordinated and hosted open houses for parents and students to see the students’ progress. Organized social activities, including field trips, for students.

Planned events and collected resources that would help support and retain transfer students that identify as Asian American or Pacific Islander (AAPI). Coordinated with campus partners for the first UC Berkeley summer mentorship program for 174 AAPI transfer students. Planned and carried out recruitment programs for AAPI students from different community colleges across California. Worked in conjunction with other centers and organizations on campus for the retention of transfer students.

Tutored students from grades K-6th on English and mathematics. Supervised and mentored over 30 students daily to assist them in developing positive learning skills and social skills. Ensure students completed all their assignments and met their learning goals. Held conferences with parents and students to reassessed their learning goals.

Excelled in meeting daily credit card application goals. Operated POS machines to ring up purchases in a timely manner. Assisted costumers with their complaints and their needs, including store complaints and finding products. Maintained an organize and clean store floor and dressing room for customers. Greeted and assisted all customers with questions and transactions