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 Consistent guest experience and generates sufficient client feedback.  Ambience, special touches and guest interaction are reviewed and corrected whenever they do not meet the required standards.  Operational and financial figures are reported punctually and accurately.  Review and update Spa operations manual frequently.  Follow up business performance against the budget a regular basis and analyze P&L.  Develop national and local promotions, implement and monitor to enhance revenue.  Relationships with all business partners in Thailand are maintained and nurtured to mutual benefit.  Reinforce The MSpa Brand integrity within all interactions and business units.  Continually develop and challenge employees to maximize their potential.  Have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety.

 Anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.  Oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.  Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.  Be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.  Develop a close and harmonious working relationship with all hotel departments.  Conduct daily shift briefings/meeting’s and pass on all information to team-members.  Implement up selling skills in selling excursions, rooms, F&B & Spa service to maximize revenue for the hotel.  Cooperate with Front Office Department to handle guest queries, to implement brand standard and support them when necessary.