Holly Benavidez

• Check in/check out patients for up to 5 providers daily, averaging 150-200 patients a day • Assist in answering patient’s questions regarding prescriptions, appointments, billing, referrals, etc. • Schedule patients while keeping track of provider’s insurance licensing, locations and guidelines • Coordinate and schedule patient’s appointments • Trained 5 new employees

• Schedule appointments in various departments for members • Enter sales transactions for members, including program, service and product payments • Organize and process member paperwork, including cancellations, add-ons or downgrades • Ensure members experience a welcoming environment true to the Lifetime brand and mission • Answer member inquiries in person or via phone and directing calls when necessary

• Built relationships with media to secure client stories, resulting in coverage across local media outlets including KPRC, KHOU, Houstonia Magazine, Houston Chronicle, Houston Press, etc. • Pitched timely client story to media; garnered nearly four million media impressions • Reached over 46 million mentions in one month through print, online, television and social media • Managed an interior design blog, composing and publishing twice a week on WordPress • Coordinated five social media partnerships and takeovers; gained ~200 followers per partnership • Drafted client nomination for Houston Business Journal's awards, securing client as a winner and honoree; received coverage across print, online and social media platforms • Worked alongside team members to brainstorm campaigns that fit with clients’ mission and goals • Created an opinion editorial for Houston Business Journal • Worked late hours and weekends to accomplish goals and meet deadlines *Links to media coverage available upon request

• Built media relationships and compiled media list of 60 contacts through grassroot efforts • Brainstormed and promoted dinners and wine pairing events for clients in the restaurant industry • Created monthly MailChimp newsletters to build customer relations with clients’ target audience • Tracked analytics to compile monthly report presentations to improve future campaigns • Managed social media and review sites by scheduling posts and responding to comments

-Spearheaded 2015-2016 marketing campaign -Self learned Wordpress' Divi 2.4 theme to reconstruct company website -Composed biweekly newsletters through MailChimp -Drafted and updated blog posts on website to maximize search engine optimization -Generated engaging quizzes for customer feedback with Interact -Created social marketing calendars to keep social media active and updated

• Pitched client events to local print and televised media; secured coverage in print and online media • Oversaw insertion orders and advertising specification sheets for paid media strategies • Researched televised, print, digital and radio outlets to track client coverage and features

• Drafted media alerts and writings for clients in the restaurant, lifestyle, beauty and healthcare industries to secure media coverage in Houston publications • Created drafts for clients’ social media content calendars • Helped manage client social media accounts (Instagram, Twitter and Facebook)

- Appointed as main contact for ADA’s partnership with UH’s pharmaceutical run to delegate planning strategies between ADA and University of Houston walk. - Researched and brought on companies for sponsorships and in-kind donations - Proactively networked with Chick-Fil-A management to make a special appearance at the walk - Facilitated the initiation of philanthropic endeavors by compiling relevant information on university organizations - Maintained relationships with past and future Step Out participants for future fundraising