Hollie Mason

Driving business improvement at Gilmours North Shore, focusing on process efficiency, operational problem-solving, and supporting the implementation of EWM warehouse software through troubleshooting and team training. Managing key national accounts at Gilmours North Shore, building strong customer relationships while ensuring excellent service and delivery. -Serve as the primary contact for key accounts, resolving issues promptly and maintaining smooth operations. -Create customer-focused marketing content, including producing the Gilmours North Shore Christmas video, to strengthen connections and drive engagement. -Analyse delivery and stock data, implementing process improvements to reduce errors and enhance operational efficiency. -Support new product launches while ensuring effective stock management across accounts. -Drive consistent account sales growth through strong relationship management and operational focus.

Driving growth and regenerative practices at Durham Farms, a premium organic food brand committed to quality and environmental stewardship. -Led cross-functional projects focusing on regenerative framework, enhancing team collaboration. - Built strong customer and supplier relationships, improving overall business operations - Implemented process improvements, achieving measurable process optimisation and cost reductions. Reduced packaging costs from $0.73 to $0.47 per unit and optimised labour costs. - Managed and trained a team of 6, fostering a collaborative and productive work environment. - Navigated business through covid, farm disruptions, cyclone and cost of living crisis, all while maintaining an increase in sales.

- Managed customer accounts, achieving a 367% sales increase from 2020 to 2023 for egg sales. - Developed sales forecasts, contributing to a projected 35% increase in sales from 2023 to 2024. - Integrated a new ordering system, enhancing stockist efficiency. -Managed social media and email marketing, boosting customer engagement. - Launched home delivery services during the second lockdown, generating $283K in revenue. -Conducted in-depth market analysis, identifying key trends and opportunities.

- Led bar team to meet sales targets and ensure guest safety, achieving a personal KPI of $3000 nightly sales. - Adapted services to meet customer needs, enhancing overall guest satisfaction.  Trained new staff for bar, reception, and floor service, improving team efficiency. - Managed reservation system data, ensuring accurate and efficient bookings.

▪️Greeted guests at reception and booked them into helicopter flights ▪️Upsell flights ▪️Met sale targets ▪️Took and sold photos

- Led InnovateUK projects, delivering results through effective planning and execution. - Presented project outcomes, organized meetings, and created Gantt charts. - Managed project finances, trained team members, and established SOPs for streamlined operations. - Conducted literature searches to drive product innovation, assisting in developing new products. - Ensured high quality standards, setting product specifications and issuing certificates of conformity.

Quality Control Chemist: - Adhered strictly to SOPs, ensuring consistent quality standards. - Implemented new QC procedures and introduced an electronic database for efficient record-keeping. Research Chemist: - Mentored by senior chemists in developing innovative 3D printer resins. - Conducted lab experiments and authored technical documentation to support research efforts.